Commercial Office Manager

The Welcombe Hotel, a Grade 2 listed Neo Jacobean mansion and Calendar house, is dripping in Shakespearean history and grandeur. Set in acres of stunning grounds and landscaped gardens, this gem is also home to a Spa and Leisure facility and an 18 hole, par 70 golf course it really has it all! Nestled in heart of the UK and pending a 9 million pound refurbishment to restore this beautiful property to its original luxury grandeur, this is the most exciting time to be joining our team!The
As we prepare for the refurbishment, we are now looking for a Commercial Office Manager who is able to oversee the sales office currently and manage the hotel and team through the exciting transition the property will go through.

Commercial Office Manager is responsible for overseeing the commercial and administrative operations of the hotel, ensuring efficiency, profitability, and exceptional service delivery. This role requires a dynamic individual who can manage day-to-day office functions, coordinate with various departments, and contribute to the hotel's strategic commercial goals.
Benefits:Working with a team that is 90% proud to work at the Hotel!Entry into senior management incentive scheme.£1000 bonus after completion of 4 months and successful probationary period.

Administrative Management

Oversee the daily operations of the commercial office to ensure smooth workflow.

Manage contracts, records, and correspondence related to commercial activities.

Maintain accurate and organised documentation of budgets, schedules, and operational reports.

Supervise office staff, including recruitment, training, and performance management.

Sales and Revenue Optimisation

Collaborate with the sales and marketing teams to develop and implement strategies that maximise revenue and market share.

Monitor and analyse financial performance, identifying areas for cost reduction or revenue enhancement.

Work closely with revenue management to optimise room rates and occupancy levels.

Conduct regular comp set price checks to stay ahead of the market

Client Relationship Management

Foster strong relationships with corporate clients, suppliers, and other stakeholders.

Act as the main point of contact for commercial inquiries and client concerns, ensuring timely and satisfactory resolution.

Represent the hotel in client meetings and negotiations.

Skills and Competencies

Strong leadership and organisational skills.

Excellent communication and interpersonal abilities.

Proficient in financial analysis, budgeting, and revenue management.

Familiarity with hotel management software (e.g., Opera, Microsoft).

Ability to handle multiple tasks and prioritize effectively.

Preferred Qualifications

Experience in corporate client management and sales strategy development.

Knowledge of local and international hospitality trends and regulations.

Key Performance Indicators (KPIs)

Achievement of revenue and occupancy targets.

Efficiency and accuracy of office operations.

Client satisfaction and retention rates.

Staff productivity and engagement levels.

AMRT1_UKCT

Location: Old Town, GB

Posted Date: 1/1/2025