Patient Support Coordinator Onsite

THE COMPANY

Montu is a leading cannabis company with operations in Europe. We facilitate access to cannabis through locally integrated ecosystems that streamline the patient experience from end-to-end and set new standards in Cannabis Care.

Our mission: improve the lives of millions of people through cannabis therapies. Medical cannabis has already been legalised in more than 50 countries across the world over recent years, unlocking a huge potential for medical, wellness, and ultimately recreational markets. As one of the fastest growing businesses in the industry, Montu is now actively looking to expand the team to take the company to the next level in the UK.

ROLE DESCRIPTION

The Patient Support Coordinator acts as the first point of contact for patients with medication-related queries, ensuring clear communication and efficient resolution to issues related to pharmacy services This role is central to maintaining a seamless patient experience by providing timely updates on prescriptions, addressing concerns and collaborating with the pharmacy team to support the accurate and efficient delivery of medications.

KEY RESPONSIBILITIES:

• Pharmacy Support: Assist patients with queries about prescriptions, including medication availability, delivery updates and any potential delays.
• Issue resolution: Work closely with the pharmacy team to resolve medication-related issues, ensuring patients are informed and supported throughout the process.
• Communication Facilitation: Serve as a link between the patients, pharmacy and healthcare providers ensuring clear and accurate information is shared.
• Patient Guidance: Provide patients with information about their medications.
• Administration tasks: Accurately record and track patient interactions, ensuring all queries and resolutions are documented in compliance with healthcare regulations.
• Coordination with Pharmacy Dispensers: Collaborate with pharmacy staff to address stock issues
• Escalation management: Identify and escalate complex issues to healthcare professionals and governance as and when needed.

REQUIREMENTS

• 2 years plus customer service experience
• Working in a healthcare environment advantageous but not essential
• Excellent attention to detail
• Good understanding of working a highly regulated industry and following policies and SOPs
• High level of IT proficiency
• Ability to work under pressure

SALARY & BENEFITS

• £26,000-£28,000 depending on experience
• 25 days holiday plus bank holidays (will increase to 30 days after 1 year)
• Competitive pension scheme - employer contribution up to 5%
• Cycle to work scheme
• Casual dress
• Free food and refreshments