Front Office Agent

We are looking for an exceptional Front Office Agent for our 4-star Pestana Chelsea Bridge Hotel & Spa which is based in Battersea. The hotel has 217 bedrooms, Spa with an indoor pool, a Bar, a Restaurant and 8 meeting rooms.

Pestana Chelsea Bridge Hotel & Spa is part of the Pestana Group which is the largest Portuguese hotel chain. Pestana Hotels and Resorts has 100 hotels with over 10,700 rooms. To know more about us please access our website.

• Ensuring the highest service standards maximising guest satisfaction and ensuring the front desk is never left unattended
• Ensuring all guests receive a warm and courteous welcome at check in, rooming VIPs as required
• Ensuring all guest comments, including complaints, are dealt with in an effective and speedy manner in order to facilitate good guest relations and optimise guest satisfaction
• Ensuring all procedures for revenue processing are adhered to at all times and any discrepancies are reported to management immediately
• Maintaining open communication between all departments
• Providing the finance department with all relevant documentation for audit purposes and advise on any matters relating to cashiering duties
• Ensuring a sufficient supply of change in the float, exchanging petty cash, per policy and ensuring an accurate audit is completed before and after each shift
• Ensuring telephone queries are dealt with efficiently and calls are directed to the appropriate extension so that customer service is kept at the highest levels
• Ensuring front desk filing is complete and accurate and that all records are kept fully up to date
• Ensuring that all front and back offices are kept clean and tidy
• Maintaining the highest personal standard of conduct, hygiene, appearance, uniform and posture at all times

• Work safely and securely and ensure that other employees are doing the same

• To attend all training sessions and meetings as requested

• To work within a team and help where required within the business

• To ensure your appearance meets the hotel standard at all times, including well maintained and clean clothes/uniform and the highest levels of personal hygiene

• To be fully aware, competent in and follow at all times

Hotel fire procedures

Hotel security procedures

Hotel health & safety policy and procedures

Hotel facilities and opportunities to promote these to customers

Hotel and departmental operational standards and procedures

Short and long term sales and marketing promotions

Customer service standards

Company and Hotel performance and conduct guidelines, policies & procedures

To make suggestions to your manager where possible, which you feel will benefit the operation, customer service and/or the success of your department and the hotel

If you're still interested and think this can be the role for you, apply now!

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