Duty Manager

Join the professional team at Pendley Manor.

Our success comes from a passionate interest in the loyalcustomerswho stay in our Hertfordshire Hotel. A successful hotel will not exist without atalented and motivated team with a passionate interest in hospitality and customer service.

BENEFITS

We are an equal opportunity employer offering a number of benefits and discounts as detailed below:

Spa treatments & products

Accommodation and Dinner

Onsite Parking

Meals on duty

In house Trainings

Additional holidays with service

Recommend a friend bonus scheme

Here your skills are valued, your growth encouraged, and your dedication rewarded. Join us in shaping the future of luxury hospitality.

As aDuty Manager, your responsibilities will include, but are not limited to, the following:

• Provide exceptional service to guests by executing reception duties, including welcoming VIP guests, checking guests in/out, and addressing any queries promptly and professionally.
• Responsible for handling cash transactions and maintaining secure key management procedures to ensure the safety and security of guests and the hotel.
• This role requires a hands-on approach, necessitating a comprehensive understanding of all hotel functions, including Reception, Food & Beverage (F&B), Housekeeping and Maintenance.
• Ability to multitask efficiently is crucial to manage various responsibilities simultaneously, maintaining high service standards across different areas of hotel operations.
• Collaborate effectively with other departments to ensure smooth coordination and communication, contributing to the overall success of guest experiences and hotel operations.
• Demonstrate strong problem-solving skills to address any issues or challenges that may arise during shifts, resolving them promptly to maintain guest satisfaction.
• Adapt quickly to changing circumstances and high-pressure situations, exhibiting resilience and maintaining composure to deliver exceptional service even in demanding environments.

Our IdealDuty Manager

• Has previous experience demonstrating a strong understanding of 5 star luxury service standards.
• Available for any shifts which occasionally includes Night shift and showcasing flexibility to meet the demands of the role.
• Possesses self-motivation and enthusiasm, driving personal and team performance to ensure exceptional guest service.
• Exhibits a keen eye for detail and accuracy, ensuring that all tasks are completed to the highest standards.
• Thrives in a fast-paced environment and can work effectively under pressure, maintaining composure to deliver excellence consistently.

As aDuty Manager, you will play a crucial role in providing exceptional guest experiences.

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