Director of Practice Management - Managed Devices Experience

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

his role sits within CTS' Entertainment Syndication group.

The successful candidate will be responsible for the Experience practice domain on managed devices supporting partners throughout APAC. A strong collaborator with a consultative approach is required to help drive the adoption of Comcast's Entertainment OS solution internationally.

This job is an individual contributor role that does not have direct responsibility for supervision or performance management of staff.

Please note that the successful candidate will be required to accommodate some working hours that overlap with APAC. Occasional international travel will be required.

Job Description

Core Responsibilities

• Serves as a subject-matter expert for the Experience product suite.

• Evangelizing the Experience domain during all aspects of the partner’s life-cycle.

• Engages with senior stakeholders within the partner's organization, understanding their business goals and how the practice domain can help achieve them.

• Internalizes and represents the Voice of the customer throughout the product lifecycle. Coordinates across other functional areas to secure buy-in to deliver on the defined end-to-end customer experience.

• Performs competitive analysis and conducts market research. Maintains updated view of key competitive changes.

• Collaborates with internal stakeholders to deliver high quality products on time

• Participates in the strategic planning for enhancements to product content, pricing, packaging and features. Participate in defining product business and functional requirements.

• Assists in budgeting and variance analysis of product's unit and financial performance, with goal of identifying opportunities and risks.

• Drafts and manages requirements and other supporting business documentation (such as use cases, possibly M&Ps (methods and procedures), executive summaries etc.).

• Manage change requests. Validates downstream deliverables and final offering (business acceptance testing).

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Other duties and responsibilities as assigned.

Essential Skills

• Deep understanding of Product Management processes

• Understanding of the Entertainment market trends, customer needs, and competitive landscapes.

• Understanding of financial principles and budgeting

• Excellent written and verbal communication

• Strong collaborator with internal and external stakeholders

• Ability to identify and resolve issues efficiently and effectively.

Desirable Skills

• The ability to develop and implement long-term growth strategies

• Understanding of end-user facing User Interfaces, CMS and/or monetization products within the media industry.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.

• Learn more at jobs.comcast.com/life-at-comcast/benefits

  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

• Comcast is an EOE/Veterans/Disabled/LGBT employer.

• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Accountability; Product Management

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +

Location: Feasterville, PA, US

Posted Date: 12/26/2024