General Manager

Kennedy Recruitment is proud to partner with an exciting new hotel development in Belfast, set to open in early 2025, to support the recruitment of their senior leadership team. We are recruiting for a General Manager, this role offers an excellent chance to oversee and lead operations in a fast-paced, customer-focused environment. The position offers a competitive salary, alongside excellent benefits. Perfect for a Senior Hospitality professional looking for a new challenge!

Your Duties:

• Deliver hotel revenue and profit growth by maximising sales opportunities across the property.
• Oversee hotel operations to ensure smooth, safe, and high-standard service delivery in all areas.
• Maintain a visible presence throughout the property and build strong relationships with customers, VIPs, and key accounts.
• Actively participate in the preparation of budgets, setting departmental goals, and monitoring performance.
• Ensure efficient staff management, including cost control and accurate forecasting.
• Oversee service standards, driving a culture of excellence and commercial awareness.
• Coordinate departmental improvement plans and celebrate successes.
• Ensure compliance with health and safety regulations, GDPR, and all company policies.
• Monitor customer feedback, resolving complaints and using insights for ongoing service improvements.

Service Standards:

• Foster a proactive approach to customer service, exceeding guest expectations.
• Propose innovative strategies aligned with industry trends to maximise revenue.
• Ensure staff are trained to the highest service standards and maintain strong customer care skills.
• Promote a positive and productive working environment, ensuring fairness and adherence to HR best practices.

Health & Safety:

• Participate in fire drills and health and safety training.
• Ensure equipment is well-maintained and hazards are promptly addressed.
• Comply with GDPR and maintain confidentiality in all operations.

Your Profile:

• Proven experience in the hospitality sector, with 3-10 years of experience or 1-2 years in a similar role preferred.
• Hospitality degree advantageous but not essential if you have progressed through senior hospitality roles.
• Strong leadership skills with the ability to manage and inspire teams.
• Commercial acumen and the ability to manage budgets effectively.
• A passion for service excellence and innovation in the hospitality industry.

Your Benefits:

• Competitive salary commensurate with experience.
• Annual leave increases with every two years of service.
• Pension contributions matched up to 5% after 12 months.
• Maternity pay, healthcare, and wellness contributions (eligible after six months).

Additional Information:

• Full-time, Permanent role.
• On-site in Belfast at a new hotel development opening early 2025.

If this role isn’t for you, Kennedy Recruitment sources a broad range of career opportunities to choose from. Contact us via 028 9033 0555 to find out more.

Kennedy Recruitment is an equal opportunities employer and adheres to all current employment legislation. Please note only those candidates shortlisted may be contacted.