IT Engineer - 3rd line

Are you interested in progressing your career in the IT Department and looking for a new challenge?

Resident Hotels is seeking an enthusiastic IT Engineer 3rd Line for a 6 months fixed term, to join our growing team.

Resident Hotels is a specialist Hotel Management platform, that manages three hotel brands The Resident, Sleeperz and Cityroomz. We currently manage 10 hotels across the three brands.

The Role
As a 3rd Line IT Engineer, you will be a key part of our IT team, providing advanced technical support, maintaining critical systems, and contributing to the evolution of our IT infrastructure. This role involves resolving complex issues, optimizing system performance, and implementing new technologies to support our hotels' operational and strategic goals. This is a 6 month foxed term, with possibility to extend.

Key Responsibilities

• Provide 3rd line technical support, troubleshooting complex IT issues across multiple hotel sites.
• Manage, configure, and troubleshoot networking equipment, including firewalls, switches, and Wi-Fi systems, ensuring reliable connectivity across the estate.
• Administer and optimize Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and Endpoint Manager.
• Design, deploy, and manage Azure-based solutions, ensuring scalability, security, and cost-effectiveness.
• Monitor and maintain server infrastructure, ensuring high availability and performance.
• Collaborate with 1st and 2nd line teams to provide escalated support and mentorship.
• Implement and enforce IT security policies, including identity and access management, data protection, and threat monitoring.
• Participate in IT projects, including system upgrades, migrations, and new site implementations.
• Document technical processes and maintain accurate records of system configurations.
• Stay updated with industry trends and emerging technologies to recommend innovative solutions.
• Out of hours support (rota)

About You
Were looking for a proactive and solution-focused individual with a passion for technology and a strong background in IT infrastructure and cloud services. Your expertise will help us deliver reliable and innovative IT services that enhance our guests experiences and streamline hotel operations.

Key Skills & Experience

• Technical Expertise:

• Advanced knowledge of networking, including VLANs, VPNs, firewalls, and wireless networks.
• In-depth experience with Microsoft 365, including administration and troubleshooting.
• Proficiency in Azure services such as Virtual Machines, Azure AD, and cost management.

Experience:

• Minimum of 5 years in IT support roles, with at least 2 years in a 3rd line position.
• Experience in multi-site environments, ideally within the hospitality or service industry.
• Proven track record of managing and resolving escalated IT issues.

Certifications (Preferred):

• Microsoft Certified: Azure Administrator Associate or equivalent.
• Microsoft 365 Certified: Enterprise Administrator Expert.
• Networking certifications (e.g., CCNA, CompTIA Network+).

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills, with the ability to work collaboratively across teams.
• Ability to manage multiple priorities in a fast-paced environment.

We want to ensure that all our team members are engaged, motivated, and most importantly, happy. We proudly place our team members wellbeing and career development at the heart of our business. To further support this we have put together a great range of benefits that our team members can enjoy both at and outside of work.

These include:

• Competitive Salary and Annual Salary Reviews
• Annual Bonus Scheme
• Online Learning Hub with fully bespoke L&D Programme
• Wellbeing Programme supporting mental, physical and financial health
• Employee Assistance Programme
• Cycle to Work Scheme
• Free overnight stay for new team members
• Discounted rates for yourself, friends & family at our hotels
• Freebies and Discounts with free membership to Perkbox
• Refer a Friend Bonus of £100
• Milestone rewards to celebrate work anniversaries - including additional holiday and a free stay
• Online Community to share news and celebrate successes
• Pension Contribution
• Company Sick Pay
• Complimentary snacks, drinks and weekly fruit baskets for the whole team
• Any many more!

If you are enthusiastic, friendly and eager to learn with a genuine interest in pursuing a career in hospitality, please send us your CV we want to hear from you!

Please note only candidates that live in the UK and who legally have the right to work in the UK should apply.

Resident Hotels Ltd(RHL) is a specialist Hotel Management platform, that manages three hotel brands The Resident, Sleeperz and Cityroomz. Owned by MF&P and Mactaggart Family, RHL is led by CEO David JM Orr and is based in central London. The Resident was launched in February 2020, with four hotels in Central London and one in Liverpool, with Edinburgh opening in June 2024. The Resident is an Upper Upscale (STR) personable home-from-home brand providing excellent rooms, in exceptional locations with heartfelt hospitality. All five hotels receive exceptional guest appreciation, with The Resident Covent Garden ranking #1 out of 1,200 London hotels on TripAdvisor and NPS score for 2022 over 90. Sleeperz and Cityroomz are midscale (STR) design-led Budget hotels which since September 2022 have been operated by RHL. Pipeline plans for the Brands currently anticipate the potential for 2000 rooms for The Resident in the UK and Ireland and a similar quantum in due course for Sleeperz/Cityroomz.

AMRT1_UKCT

Location: South West London, GB

Posted Date: 12/26/2024