Reservations Agent

The Company

Property by Capital is a business run with all the positive values associated with a family-owned business. They have an ever-growing portfolio of apartments and homes across London.

The Role

We are currently hiring for a junior position within the company. The role will include reservations management, payment handling, customer communication via email and phone, and general booking admin. This is very much a customer service role at its core, and we are looking for an individual who has a customer centric approach. There are opportunities to develop and grow into Sales, Long-lets, Contracting, Property Management or grow within Reservations.

You will be based in the Head Office in Chelsea and will be part of a small team with big ambition. We believe this position to be a key hiring for the business, as this role handles the result of each team members work. From business development to sales and systems, marketing and promotion, the end goal is to generate bookings and ultimately revenue.

The Candidate

We're looking for the following:

- A candidate with initiative and a drive to be successful in the role.

-Someone who is looking to develop their skills and has an interest in property and hospitality.

-Someone who can work well in a team and on solo projects, including working unsupervised once trained.

-We want a team player, who doesn't mind working outside of their job description. For a small company, theres a lot to do and a lot of development so we need someone who wants to get involved with other areas.

-A desire to provide top customer service and resolve issues in the correct manner.

-Someone who can think on their feet and be proactive when working both in and out of the office environment.

-Ideally some knowledge of London in terms of locations, attractions, recommendations for foreign visitors.

-Good level of written and verbal English. Additional languages are a bonus.

-Strong knowledge of Microsoft programs and ideally Apple is beneficial.

-In addition, the successful individual should be able to withstand pressure and appreciate that flexibility is key to thrive in a fast-paced entrepreneurial environment.

Specifically, you will be required to:

-Promoting properties, quoting options and availability to our guests.

-Schedule & managing payments for upcoming stays.

-Managing close outs on the system & with our wholesale clients.

-Answering guest pre/post stay queries.

-Uploading new and updated rates across all platforms.

-Manage the reservation function to maintain the highest possible room occupancy.

-Work alongside the Operations Team who look after the property standards and upkeep.

-Previous experience with OTA's, Wholesalers and Agents is beneficial.

Full training will be provided as we use various systems to manage our properties and bookings.

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