Senior Reservations Coordinator

About Us

Golf Traveller is a luxury sector B2C and B2B golf tour operator and event organiser. Our management has long histories in golf, travel, hospitality and events and are seeking to change the way golf travel is presented and consumed. Our global client portfolio includes elite private clubs, leisure and golf tour operators, agents and concierge providers, HNW individuals, private family offices and corporate entities invested in golf.

Our offices are in London, St Andrews, Stockholm, Oslo, Singapore and Jakarta. We have ambitious plans for further growth and are looking for people with the same ambition to help us achieve them. Candidates should have travel industry experience, preferably in the luxury segment, an interest in golf and an understanding of its language.

About the opportunity

• Overseeing the administration of bookings, ensuring accuracy and efficiency.
• Managing bookings from initial inquiry to final delivery, ensuring adherence to the company’s standards for a premium customer experience.
• Serving as a key point of contact for supplier communications, negotiating rates, and maintaining strong relationships.
• Preparing and reviewing client-facing documents, ensuring all details are accurate and presented professionally.
• Supporting the Reservations Manager in refining processes and mentoring junior team members.
• 40 hours per week plus occasional seasonal overtime
• Reports to: Reservations Manager
• Location: St Andrews

What you can expect

• A very competitive salary, dependant on experience
• Workplace pension scheme
• 25 days paid holiday per annum
• Eligibility for company wide bonus and incentive schemes
• Monthly destination training by industry experts
• A brand new laptop
• Quarterly team outings
• Staff uniform (Peter Millar)
• Career development planning
• Exposure to international business in a fast growing company

If you have the below attributes, we want to hear from you

• Self starter, with a passion for travel and golf*
• Comfortable using digital tools to complete daily tasks
• Work well in a team
• Strong numeracy and communication skills - both written and verbally
• Professional telephone etiquette
• 4+ years previous experience
• Strong organisational skills and granular attention to detail
• Willingness to travel
• Analytical approach
• Ability to work autonomously when required
• Creativity
• Ambition & motivation to succeed

As a Senior Reservations Coordinator, you’ll play a pivotal role in creating bespoke itineraries designed to exceed the expectations of our luxury clientele. Golf remains at the heart of our offering, with access to the world’s finest courses forming the foundation of many itineraries. However, our commitment to exceptional service extends far beyond golf—delivering extraordinary experiences requires meticulous attention to detail and a deep understanding of the luxury traveler’s needs.

You will act as a leader within the reservations team, mentoring junior colleagues and sharing your expertise to ensure the highest standards of service. Building and maintaining strong relationships with suppliers and Destination Management Companies (DMCs) will also be a key responsibility, enabling us to offer exclusive and unique opportunities to our clients. Additionally, you’ll monitor and refine internal processes to ensure efficiency and consistency across all bookings.

Ideal candidates will have substantial experience in the luxury travel or hospitality industry, with an understanding of or interest in golf being an advantage. Strong commercial acumen, excellent communication skills, and the ability to manage multiple priorities are essential. We’re seeking a creative problem-solver with a passion for leadership, a commitment to delivering flawless customer experiences, and a desire to contribute to the growth and success of our team.