Operations Manager - Stanstead

Journey On!

Are you ready to be part of our Travel Experience Revolution?

Become part of Avolta team! (Previous HMSHost International by Autogrill Group). At Avolta we put the traveler at the center of everything that we do – to make the journey as rewarding as the destination. Our diverse workforce, representing over 150 nationalities, is the drum beat behind our vision to become the most innovative and successful travel experience player. Each team member strives to bring Avolta to life every day, turning our collective aspirations into achievements.

Who We Are

• HMSHost UK are part of Avolta Group and together we operate across 1000s of locations worldwide in Airports, Train Stations, Cruise ships, Ports and Motorways. HMSHost UK partner with well-known brands such as Leon, Burger King, Starbucks, Comptoir Libanais and KFC as well as operating our own proprietary brands designed by us with carefully crafted menus and décor, to truly transform a high-speed location into an experience that encourages relaxation. We’re reimagining the travel experience so that every journey is as rewarding as the destination.

Purpose of This Role

• We are seeking a skilled Operations Manager to oversee our multi-site hospitality operations across Stansted Airport. At Stansted Airport, we operate our own proprietary restaurants and bars alongside two LEON branded stores and a Comptoir Libanais restaurant.
• In this role, you will lead and develop teams to deliver exceptional guest experiences, ensure compliance with operational and brand standards, drive profitability, and manage KPIs such as sales, costs, and customer satisfaction.
• You will collaborate with cross-functional teams to optimise processes, enhance efficiency, and maintain the highest quality standards. With proven experience in multi-site management, strong leadership abilities, and operational expertise, you’ll thrive in this fast-paced and dynamic environment.

Responsibilities

• This role involves ensuring each store operates efficiently to optimise profitability and EBITDA while maintaining high operational standards.
• Key responsibilities include embedding a high-performance culture focused on service excellence, developing talent and succession planning, and maintaining strong relationships with landlords, business partners, and stakeholders.
• The candidate will analyse financial data to identify improvements, work with Store Managers on action plans, and ensure compliance with food safety and service quality standards.
• Regular guidance, support, and coaching of Store Managers are also essential to drive operational success.

What We Are Looking For

• We are seeking a candidate with over five years of proven experience in the Hospitality sector, specifically in overseeing multi-site stores andbrands.
• The ideal candidate will have a strong background in managing large teams within fast-paced environments and a passion for coaching and leading teams to deliver exceptional operational excellence and outstanding service.
• They should demonstrate strong financial acumen, comprehensive knowledge of Health & Safety and Food Safety procedures, and possess excellent leadership and communication skills to drive success across all areas of operations

Join Avolta:

Avolta aims to make it priority to hire people of all backgrounds, genders, race, age, income, education, ethnically background, religion, political orientation, disability, sexual orientation or personality – we also make it our priority that our associates feel that they belong to our organization. Therefore, we promote an inclusive environment in which everyone feels accepted, respected and valued as an individual and in which opportunities and resources are equally accessible.

This is a great opportunity for a Operations Manager who is ready for the next step in their career, If you are looking for a dynamic role within a worldwide organization where people are put at the heart of what we do, then we look forward to hearing from you!