Conference and Events Supervisor

Salary:

£24,500 - £27,000

Please note, for someone coming in at entry level looking to step up, you will start on £24,500. If you are experienced already within a similar position, you would start on a salary between £26,000 - £27,000.

Pension and free parking, plus other benefits included in package (to be discussed at offer stage)

Job role:

Reporting to the Catering Manager (CM), you will take a focused role in the Conference and Events Division (C+E). You will work with the CM, C+E staff and other stakeholders to coordinate the delivery of exceptional experiences and seamless operations for the conference, events, and hospitality clients of the College.

With a mix of administrative, coordinative, and operative expertise, you will be a vital asset to the entire Hospitality portfolio. You will bring practical knowledge, responding professionally to enquiries and take carriage of events. You lead by example, apply initiative, take instructions, and give direction, where required.

You will respect the Christian ethos of the College and particular sensitivities relative to the Colleges role as a Resource Centre for Learning (RCL) within the United Reformed Church. It is expected that you will have a flexible approach to working hours to take carriage of allocated events.

Please note, this role will be very hands-on and you will be required to run and serve at events such as conferences, weddings, banquets and dinners. So please only apply if you are willing to do so.

You will:

• Work in a pro-active manner, organising your time and work without continuous supervision.
• Have pride in your work, with professionalism and striving for service excellence.
• Respect the privacy of guests and ensure confidentiality of sensitive matters.
• Work in a safe and conscientious manner, observing health and safety requirements, including those relating to COSHH, manual handling, working at height and fire regulations.
• Alert the CM to any concerns or opportunities.

You will:

• Work proactively with the CM and C+E team members to ensure the seamless planning, delivery, and closeout of client experience C+E events.
• Promptly respond to enquiries on events across email, software, telephone, and face to face, taking bookings for events, meeting rooms and liaise with the college staff to ensure the smooth management such bookings.
• Facilitate the setting up, running, supervision and pack down of conferences, meetings, and other C+E functions that you will be accountable for.
• Meet and greet clients as they arrive, coordinate event staff and stakeholders on the day of event.
• Ensure a high standard of presentation and delivery across all conferences, meetings, and other events.
• Conduct appropriate pre-event, event-handover, and event-debrief discussions.
• Provide general administration in collaboration with the C+E members.
• Assist in the development of advertising, marketing literature and promotional events.
• Be a personal licence holder for the College, if required.
• Carry out dining hall services as reasonably necessary to cover staff absence and provide support at peak times and for events.
• Ensure compliance with regulations and best practice relevant to the role as defined including food hygiene, alcohol licensing, health& safety, and fire regulations.
• Seek to identify and implement efficient ways of working and cost savings.
• Provide general assistance to the CM and carry out other tasks, commensurate with the position, as may be specifically delegated from time to time.
• You will have a flexible approach to working hours and be prepared to offer reasonable out of hours support for the Colleges conferences and events.
• You will at all times comply with regulations, policies and procedures of the College or imposed by the Hospitality Manager.
• You will at all times act in the best interests of the College.
• You will act within any standing orders or financial limitations imposed by the Governors, Management committee, Principal, Bursar or Manager in duty from time to time.
• Communication: Promote a culture of open and effective communication to enable constructive relationships with colleagues and internal and external contacts.
• Equality & Diversity: Actively foster an environment which nurtures equality and cherishes diversity.
• Health Safety & Security: Promote, monitor and maintain best practice in health, safety and security.
• Customer Service: Work collaboratively to develop a customer service culture which fosters continuous improvement.
• Personal and People Development: Take responsibility for own personal development and support the development of others to enhance their skills and knowledge.

Job Types: Full-time, Permanent

Pay: £24,500.00-£27,000.00 per year

Benefits:

• Company pension
• On-site parking

Schedule:

• Day shift
• Every weekend
• Monday to Friday
• Weekend availability

Experience:

• Guest services: 1 year (required)
• Hospitality: 1 year (required)
• Administrative experience: 1 year (required)

Work Location: In person

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