Customer Service Adviser

Customer Service Adviser, Aspatria, Cumbria

Salary £22,695

Monday-Friday 09:00-17.00

MacArthur Recruitment is recruiting for a successful manufacturing company for this position of Customer Service Adviser. In this role you will be working with customers and some outside service providers (couriers, retailers, etc.) to enable a successful customer experience answering queries and proactively helping customers. On occasion customers will visit you in the office so it can be a client facing role and therefore the dress code is formal / smart casual and presentable.

This role requires someone who enjoys helping people and talking to people on the phone. Its not a sales role; your role is to assist customers with their questions and purchases.

Useful / ideal experience for the role of Customer Service Adviser :

• Experienced working in a similar, customer facing role via phone, email, etc. ideally
• Used to making out-going phone calls in response to queries, orders and similar
• Able to advise, after youve been trained, on the product portfolio
• Assisting customers with answers to their questions
• Organised with good attention to detail
• IT literate - comfortable working with computers and in-house systems (training provided)
• MS Office
• General administration
• Great communication skills

Key responsibilities for the role of Customer Service Adviser :

• Prioritise and accurately input and schedule orders / replacements, spare parts and point of sale, which are received via telephone, e-mail, and post, in line with the customer service procedures manual
• Answer enquires from all internal and external customers via telephone, e-mail, letter and fax and post
• Advise and confirm customer deliveries through our booking in procedure
• Control, investigate and action credits / overcharges relating to designated area
• Provide aftersales support
• Working with internal and external departments and stakeholders

Why work for our client as Customer Service Adviser?

• Salary up to £22,695, depending on experience
• Thorough in-house training on the role and processes
• Varied and interesting role
• Working in a friendly team and company
• Work with a successful and well-established organisation
• Pension, plus other benefits
• 36.25 hrs/wk: Mon Fri (with 2x15 minute paid breaks and 45 minutes unpaid, for lunch)
• 23 days holiday + BHs
• Subsidised staff canteen.

For more information, or to apply for the position of Customer Service Adviser, please contact Ewen.

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