Receptionist

Overview

One Aldwych is one of the very few hotels in London, or indeed the world that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write and we invite you to become part of the next chapter.

For those who like their tea served with a dash of flare, we invite you to become part of our Charlie and the Chocolate Factory, inspired by Roald Dahl's famous story with fizzy lifting drinks, snozzberry jam and fluffy floss. Be part of the team that makes the story come alive.

Our promise to you

• 28 to 32 days holiday per year (increase with years of service)
• Complimentary stay including a food and beverage experience
• Career planning - regular performance reviews
• £1,000 "Refer a Friend" scheme
• 50% Discount in Food and Beverage Outlets
• Cycle to work scheme or season ticket loan
• Uniform and meals on duty
• Discounted friends and family rates
• Employee assistance programme
• Reward programmes, long service awards and staff recognition incentives

What you will bring

• Our success is built on the strength of our independent spirit and the passion for high standards our employees bring and grow
• As part of our Restaurant team, you will strive to create memorable and personal experiences for our guests
• You will be engaging and leave positive lasting impressions with guests and colleagues, and be an expert in guest service
• Previous experience in a similar role in a luxury environment is beneficial
• You will articulate in excellent spoken and written English as well as be computer literate

Your responsibilities

• Welcome our guests in a warm and welcoming manner and escort them to their table
• Answer all incoming calls promptly and courteously in accordance with our standards and ensure all booking details are accurate
• Monitor and trace all confirmations by email or phone and keep record of those in an organised manner.
• Have a good knowledge of all food and drinks offered in the Restaurant
• Be actively involved in running an efficient and effective Restaurant Reception/Reservation operation
• Ensure all reservations are communicated to the Manager or Supervisor on duty in a detailed handover
• Provide a friendly, courteous and professional service at all times
• Your shift will predominantly be from Wednesday to Sunday

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