Head Bartender

We are currently looking for an experienced Head Bartender to join the Food & Beverage team at SCHLOSS Roxburghe Hotel. This is a permanent, full-time position, working 5 days over 7. You must be over 18 years old for this position and available to work evenings and weekends.

We offer a competitive salary, plus gratuities* and excellent employee benefits.

*Gratuities (tips) are an additional charge added onto services and are paid to all employees on a pro-rata basis regardless of your role. The amount is not guaranteed and is depended on service charge paid.

The Head Bartender will support the day-to-day running of the bar at SCHLOSS Roxburghe and ensure the smooth delivery of service to create an exceptional and memorable food and beverage experience. As Head Bartender & Mixologist, your creative flair, energy, and passion for beverage will create superior beverage experiences for our guests.

Your Key Responsibilities:

• Work in partnership with other Managers to execute the smooth and flawless operation of the Bar.
• Adhere to liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Complete all bartender duties when necessary.
• Develop a complete working knowledge of the menu items and their ingredients and preparation.
• Develop a complete working knowledge of all products served in the bar.
• Ensure that all details of service are performed by the bartenders to expected standards and that every guest receives the highest quality of service in line with Schloss Roxburghe standards.
• Train bartenders and service team to ensure beverage knowledge and service levels are to standard.
• Drive cocktail menu changes to ensure fresh, innovative, and seasonally accurate cocktails are available on the menu.
• Delight our guests by offering a trend setting and innovative product, contributing to sales activities and maximizing revenues.
• Assist with beverage procurement and beverage costing.
• Ensure beverage costings are accurate, maximising GOP’s.
• Contribute to shift briefings as required as well as lead staff training sessions for all beverage products.
• Complete product requisitions accurately and maintain bar beverage inventory control.
• Ensure all bartender checks are closed and guest billing is accurate at all times.
• Monitor bar opening and closing duties and completed daily to standard by bartenders.

Your Knowledge & Capabilities:

• You are enthusiastic and have a positive personality with the ability to build genuine and relationships.
• You are incredibly motivated and take pride in your work.
• You have a passion for and understanding of 5-star hospitality and delivering exceptional guest service.
• You have strong organisational and leadership qualities.
• You have excellent communication skills, both verbal and written with the ability to communicate effectively with people at all levels.
• You are confident in handling guest complaints.
• You can work well under pressure in a fast paced and changing environment.

Proven Experience/Qualifications:

• Minimum of 2-years’ experience in Food & Beverage or the hospitality industry
• Previous experience within bar environments is essential and a fast-paced working environment.
• Experience, knowledge and understanding in the luxury hospitality industry.
• Excellent command of English and additional skills, like guest service and interpersonal are essentials.
• Flamboyant and bar tending skills coupled with thorough knowledge about all types of wines, liquor and cocktails are an advantage.
• Previous experiences in leadership and supervisory roles are a definite plus.

Your Employee Benefits:

• Share of gratuities on a pro-rata basis
• 30 days paid holiday after 1 year of service
• 50% discount on food & beverage for Employee and up to 4 guests
• 30% discount in our Pro Shop
• Free meals whilst on shift
• Free golf membership
• Free on-site parking
• Recommend a friend scheme
• Quarterly recognition programme
• Employee and Family rates and discounts in Hyatt hotel upon availability
• Employee discounts at our 12.18 Hotel Collection
• Access to exclusive perks, offers, and discounts on our colleague platform
• LifeWorks employee assistance program, offering support and confidential advice for you and your family when you need it most
• Access to wellbeing articles, podcasts, tools and resources