Rooms Division Trainer

Rooms Division Trainer

Claridges

We are seeking a motivated Rooms Division Trainer to join our team here at Claridges.

Set in the heart of Mayfair, Claridges is an Art Deco icon and a byword for understated elegance. Since the 1850s, Claridges has excelled at the finer things in life: glamorous design, inspiring dining, and impeccable service. There are many 5-star hotels in London but nowhere quite like Claridges. The hotel is a unique combination of splendour and charm with long-standing connections with royalty that have led to it sometimes being referred to as annexe to Buckingham Palace. Claridges has a famous all-day dining and Afternoon Tea restaurant the Foyer & Reading Room, LEpicerie that offers a culinary theatre of the kitchen, and three bars: Claridges Bar, the intimate Fumoir and effortlessly elegant Painters Room.

Scope and Purpose

Working closely alongside the Director of Rooms and with all Heads of Department within the Rooms Division, this role will assist in meeting and exceeding the division's training requirements in accordance with Claridges policies and procedures. To maintain and enhance the hotel's reputation while ensuring business objectives are achieved. To oversee, direct, and support training within the division to ensure team members confidently meet guest needs and exceed their expectations. To ensure team members meet or exceed the divisions standards, as well as LQA, Forbes, and Claridges service standards.

Main Duties

You will be responsible for preparing all personalised programme for new employees ensuring they fit in with both the needs of the business and the individuals development requirements.

Your role will ensure that you carry out initial computer training for employees on basic tasks in their specific positions. To include SMS, Guest History and our reservation systems to ensure an efficient and professional skilled service prior to joining the desk. You will then continue to evaluate the individual staff requirements to help with development when required.

The role will also include a buddy support function, ensuring that team members always have a contact available for assistance and support.

The Rooms Division Trainer role will be a mix of office-based and operational to ensure that a full understanding of this business needs is maintained at all times. As a Rooms Division Trainer, you will cover training requirements for Reception, Guest Relations, Butlers, Concierge and Telecoms team.

Entry Requirements

We are looking for astrong, motivated individual, ideallysomeone who has worked in a similar role within the hospitality or travel and tourism industry. The personwill be a team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.

Other skills that will need to be demonstrated include:

• Strong customer care skills
• Ability to work under pressure
• Excellent attention to detail
• A high standard of personal presentation
• Confident, professional and welcoming personality
• Ability to deal with high-profile clients in a professional manner

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication, we offer you:

Financial Stability

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

• Referral Scheme Introduce a Star where you can earn up to £1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Childrens Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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