Customer Success & Development Representative

Customer Success & Development Representative

Location: Denby, Derbyshire

Function: UK Sales

What's in it for you?

• Competitive salary plus bonus
• Hybrid working: onsite 4 days + 1 day remotely
• 25 days annual leave plus statutory bank holidays
• Healthcare and dental insurance after 5 years' service
• Free Optical vouchers & hearing test vouchers
• Company pension scheme up to 6% employer contributions
• Life assurance based on 4 x your salary
• Discounted products at our staff shop
• Access to employee assistance programmes
• Subsidized on-site canteen
• “Save a Space” £200 monthly prize draw. A ticket for the draw for everyday that you travel to work and don't use a parking space or car share!
• Cycle to work scheme plus a bicycle storage area
• Free parking plus EV Charging Points at our Denby site (Powered by our own generated renewable electricity!)
• And so much more!

About us:

Joining the team at SC Johnson Professional® makes you part of a family company with a deep history in the professional market as a leading manufacturer of skin care, cleaning and hygiene products and smart technologies. We provide solutions to Healthcare, Clean Industrial, Industrial, Office & Institutional, Hospitality & Travel, and Retail & Entertainment markets.

SC Johnson Professional® is a business unit within SC Johnson, a family-owned and led company and leading manufacturer of quality, trusted products since 1886.

About the Customer Success & Development Representative role:

The Customer Success & Development Representative will ensure that we provide Best in Class Customer Service, maintaining a clear communication link between SC Johnson Professional and its customers. The successful candidate will contribute to the development and enhancement of processes and ways of working to support and supply information to customers effectively, accurately, and timely, aiming to maximize sales where possible.

The key responsibilities of our Customer Success & Development Representative will include:

• Communicate all incoming order queries back to the customer promptly, providing clear and accurate information.
• Proactively identify up-sell and switch-sell opportunities to maximize stock.
• Respond to all incoming customer communications, offering support and information on product availability, pricing, and recommendations.
• Administer, validate, and process End User rebate agreements.
• Coordinate and administer the Dispenser Installation process.
• Handle customer complaints from receipt to resolution.
• Adhere to all Health, Safety & Environmental policies, procedures, rules, and regulations at all times.

Experience and knowledge you'll bring as our Customer Success & Development Representative:

• Previous experience in a Customer Service environment with strong administration skills.
• Experience in communicating and dealing with customers, both written and verbal.
• Proven ability to solve problems professionally and efficiently, with the ability to multitask and prioritize.

Competencies, behaviors and aptitudes required of our Customer Success & Development Representative:

• Customer-focused mindset.
• Proactive and solution-oriented approach.
• Strong communication and interpersonal skills.
• High level of integrity and professionalism.

This role is not eligible for domestic or international relocation

We believe Inclusion and Diversity is more than a program. We embed inclusive practices in our day-to-day work, the way we relate to our colleagues, collaborate and make decisions.

We value the collective richness of the differences people bring to the organization, including style, personality, thoughts, race, ethnicity, culture, religion, gender, gender identity, sexual orientation, age, and disability – that enables all to bring their full contributions to the organization.

You need to be eligible to work in the United Kingdom

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