CRM Configuration Analyst

Our Purpose

Working in Partnership for a happier world our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

At a glance

• Working Pattern/Flexible Working - We know flexible working is important to you, and it is important to us too. The Partnership has adopted a hybrid working approach meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. Please note, this can include occasional early morning or evening working, for example to deploy changes outside of working hours.

• Location - The People Ecosystem team do not currently have a set expectation of office attendance, and instead work on a more ad-hoc basis to attend key meetings or for personal preference, but again, are flexible on this.The role could also be based at either our Bracknell campus or London Central Offices based on your preference.

• Salary range - £47,700 - £71,800

• Contract type - This is a permanent position.

• Please note, the internal job title for this role is Configuration Support, People Ecosystem.

About the role

We are currently seeking a skilled Salesforce user to join our People Ecosystem team. As a CRM Configuration Analyst, you will have an important part in delivering the Salesforce Service Cloud (GCM) capability for the Partnership in response to our operational needs and strategic outcomes.

Strong experience with Salesforce is essential but a qualification is desirable and we are able to consider candidates that do not have this.

Key Responsibilities

• Engage stakeholders and consider the wider user experience impact of proposed changes

• Ensure all changes are accurately documented and go through the appropriate internal governance and approval processes.

• Ensure all work complies with Data Protection regulations and internal risk management policies.

Essential skills youll need

• Ability to prioritise effectively and manage multiple projects at the same time.

• Good stakeholder management and influencing skills, and ability to connect and influence at all levels across the Partnership.

• Demonstrable evidence of providing comprehensive analysis and insight which have identified issues and opportunities that have added value to a business.

• Demonstrable experience in framing issues, conclusions and recommendations to enable quick decision-making.

• The ability to build reports and dashboards in Salesforce Service Cloud.

Desirable skills you could bring

• Salesforce.com Certified Administrator (ADM201) (or equivalent).

• Evidence of working across various technical/IT teams to design and develop solutions for business implementation.

• Knowledge of people processes and the HR lifecycle.

Benefits of the Partnership and the role

- Hybrid Working.

- Full - time working holiday entitlement 25 days holiday, plus public and bank holidays (this is prorated for part time hours).

- Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy

- Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years service, youll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not

- Youll get Partnership discount in store and online once you complete your Earning Membership period. Thats 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) Youll also be able to nominate someone you live with to share your discount.

- Simple cycle to work support scheme

- Were really proud of our exclusive hotels based in some of Britains most beautiful areas and once youve been with us for three months, youre welcome to explore them

- To learn more about our extensive range of exciting benefits that you could enjoy when you join us, please visit - jlpjobs.com/about/benefits/

Next Steps

The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").

Once you've submitted an application the next steps of the process, if successful, are likely to include a 1 stage virtual interview w/c 06/01/2025 which will include behaviour based questions and a data task.

You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note, we occasionally close vacancies early in the event that we receive a high volume of applications. Therefore, we recommend that you apply early.

Thanks for your patience in the meantime and for showing an interest in joining JLP.

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