Head of F&B for Luxury Lifestyle & Wellness Retreat

HEAD OF F&B FOR LUXURY LIFESTYLE & WELLNESS RETREAT

• Location: Dorset, UK
• Contract: Full-time, Permanent
• Salary: Negotiable (DOE)
• Benefits: Voluntary Pension, up to 10% Bonus based upon KPIs, Private Medical, 25 days Annual Leave + Public Holidays

Job Overview:

The Chace People Team is seeking an experienced and dynamic individual to lead the Food & Beverage (F&B) Department at a luxury lifestyle and wellness retreat based in West Dorset. This is a senior position, with overall responsibility for the F&B operations and overseeing the day-to-day operations of the entire F&B service team. As the Head of F&B, you will be responsible for ensuring that all food and beverage offerings meet the highest standards while fostering a culture of exceptional service and hospitality. You will take the lead in managing and training the service team, implementing best practices, and driving guest satisfaction.

Key Responsibilities:

• Lead and manage the F&B Service Team to achieve market-leading standards in food and beverage service, emphasising high-quality service at all times.
• Take the lead in ensuring operational excellence, implementing best-practice F&B and hospitality services throughout all areas, and driving continuous improvement across the department.
• Enhance guest experiences through impeccable visual, physical, and sensory interactions, ensuring every guest feels valued.
• Act as the key ambassador for the client, representing the ethos and values of the retreat in all interactions and operational activities.
• Oversee and manage the F&B Team's performance, including coaching, training, and continuous development to ensure the team is operating at the highest level of service excellence.
• Work alongside other department heads to plan and implement strategies to increase revenue, improve profitability, and maintain operational efficiency.

Food & Beverage (F&B):

• Supervise the implementation of established procedures for 5-star dining/formal plated food and drink service across various guest services.
• Demonstrate a comprehensive understanding of menus, including ingredients, preparation, availability, pricing, and pairings. Ensure the team is well-versed in these details to confidently guide guests.
• Take responsibility for upselling food, drinks, activities, experiences, and events to increase revenue and profitability, setting the standard for the rest of the team.
• Ensure the team maintains cleanliness and exceptional presentation standards at all times, particularly during service.
• Monitor and uphold cleanliness, sanitation, and presentation standards in all F&B areas, ensuring compliance with all health and safety regulations.

Requirements:

• Proven experience in 5-Star Hotel / Fine Dining / Formal Plated Service, with a track record of leading teams in high-end hospitality settings.
• Leadership experience in managing and developing teams, with the ability to inspire and motivate staff to consistently deliver top-tier service.
• A presentable, cheerful, and professional demeanour, with a focus on maintaining personal hygiene and wearing an appropriate uniform at all times.
• Availability for weekend and evening work, as well as outdoor work as required.
• A proactive, enthusiastic, and team-oriented mindset, with the ability to build strong working relationships and foster a positive work environment.
• A passion for delivering exceptional guest service, reflecting the ethos of the client in every aspect of appearance, character, and guest interaction.

Training:

• Essential: Mews CRM, Basic Food Hygiene, HACCP, Manual Lifting
• Voluntary: First Aid at Work, Fire Safety

Additional:

Enjoy the convenience of nearby staff accommodation at subsidised rent, with all utilities and bills included, allowing you to focus on your role while living comfortably and stress-free.