Customer Sales Advisor

We are seeking a professional customer service / sales person to play a key part in the continued growth of our internet sales division. You will take enquiries generated by our Mercedes-Benz website and engage with customers in a courteous and efficient manner to ensure that they receive the Best Customer Experience.

Working hours are between 8:30am to 6:30pm, Monday to Friday with a day off in the week. As well as working every other weekend, 8:30am to 5pm on Saturdays and 10am to 4pm on Sundays.

This role has an OTE of £32,000 plus benefits.

Role and responsibilities to include:

• To contact customers who enquire via the Mercedes-Benz website within given timescales
• Identify customer requirements and pass on leads to the Sales Team for follow up
• Liaise effectively with the Sales Team and Sales Managers to ensure customers are contacted as agreed
• Accurately administer details of conversations on our Dealer Management System
• Record contact, and outcomes with customer on Enquiry Management Systems accurately to achieve Brand standards
• To validate marketing records for existing customers or create new records for new customers, whilst maintaining data accuracy
• To promote other services and products as appropriate

What we are looking for:

• Ideally someone with experience in dealership sales and aftersales environments.
• The ability to use all appropriate modules of the Dealer Management System, particularly Contact Management and EMS
• Good administrational knowledge
• Able to demonstrate a track record of achievement in both sales and customer service
• Is able to follow a compliant process, and can communicate over the telephone and via email in a professional manner
• Is able to engage customers and build relationships
• Has a genuine interest and passion for the motor industry, keeping abreast of developments
• Is numerate and analytical with strong attention to detail and possesses intermediate IT skills
• Embraces new ideas and thinking; eager to learn and develop their self

In return for your hard work, well support you with coaching & development every step of the way. Also, to reward your commitment youll get:

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Free Parking / On-site Parking
• Company Events

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