Assistant Reservations Manager

A prestigious luxury hotel in the heart of the Cairngorms National Park is seeking an experienced reservations professional to join their award-winning team.

About the Role: The Assistant Reservations Manager will support the Revenue & Reservations Manager and the Reservations Team to deliver exceptional service, exceeding guest expectations and meeting sales targets. Responsibilities include:

• Assisting in controlling rates and inventory
• Ensuring all rates are loaded in the GDS and Opera cloud system
• Monitoring and reporting on booking trends
• Supervising Reservationists in their daily duties
• Training and developing the Reservations team
• Contributing to achieve Room Revenue and Overall Revenue targets

About You: The ideal candidate will have:

• Previous experience with Opera Cloud PMS
• Excellent written and spoken English; additional languages are a plus
• Proven experience in a similar luxury 5-star hospitality environment
• Strong communication and organization skills
• Experience in training, coaching, and mentoring others
• The ability to work under pressure
• A passion for delivering exceptional experiences

What's in it for You:

• Competitive salary plus tips TRONC (£200-£300 pm)
• 30 days holiday
• Free 1-3 months accommodation while you settle into new location and find your own home
• Free 5* overnight annual guest experience for you and a plus one
• Enhanced pension scheme
• Free food and drinks while on shift
• Generous discounts across various properties
• Life Assurance and health benefits
• Employee Assistance Programme

If you're a proactive and detail-oriented professional with a passion for hospitality, apply now to join a team that values creativity and brilliant service.

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