Reservations Supervisor

Reservations Supervisor, reputable award winning hotel, recent refurbishment. Great team & culture.

Main duties and purpose of the role:

• To be responsible for delivering high quality reservations booking experience ensuring sales and revenue opportunities are maximised in line with budgeted targets, whilst exceeding customer expectations.
• To ensure all reservation enquiries are handled in line with company standard.
• To ensure specific telephone handling targets are delivered through efficient time management, striving for zero abandoned calls
• To be proficient in the handling all types of enquiries from various sources e.g. Email, Voice, 3rd Parties etc
• To ensure all correspondence is answered and filed accurately
• To be confident in handling of all types of customers including both direct agencies, understanding how to adapt techniques and approach
• Processing, amending and updating bookings as required
• Converting enquiries into sales
• Top quality customer service
• To be aware of guest requirements relating to their booking to eliminate customer complaints
• Working as part of a great team
• Take enquiries and bookings via telephone and online bookings
• Ordering / organising additional requirements for guests e.g. flowers, cakes
• Creating event sheets for large groups and communicating out to the team

Your profile:

• Flexibility to work shifts including mornings, evenings and weekends.
• A natural elegance and passion for providing a luxurious level of service that is personalised, confident and calm.
• A proven background in a similar role, ideally gained within a luxury 4* hotel.
• Proven selling skills and attention to detail in product knowledge.
• Your communication skills will be exceptional in order to flawlessly connect with guests from all over the world - fluent level of spoken English is essential and another language is advantageous.

What we look for:

• Genuine passion for the hospitality industry and for delivering exceptional customer service You have a fantastic personality and love helping to create great experiences
• Experience of working with guests / customers in high pace environment
• Reservation Agent or Reception experience is desirable
• Confident computer user
• Great communication skills
• Maximising revenue through upselling
• Youll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.
• Guestline knowledge would be preferred but full training can be given

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