General Manager

Introduction

Raven Hall Hotel/Grand Villa Heights General Manager

The Apartment Group has a UK wide reputation for creating innovative, market-leading hotel and wedding venues in the North East of England.

Forming part of our recent acquisitions the Hotel is currently undergoing a multi-million pound renovation to create a unique wedding destination overlooking Robin Hoods Bay. We have considerable experience at working with heritage assets and listed buildings, and it is always immensely rewarding creating sustainable futures for these outstanding beautiful buildings. Once the renovations are complete Grand Villa Heights will be one of the most attractive 60 bedroomed, wedding destinations in the North East.

There is now the opportunity to recruit for a General Manager for this hotel. You will be part of our journey as we embark on the development of this hotel. Driving our philosophy of service excellence and guest care.

As General Manager you will be responsible for driving inspirational and dynamic leadership.

Location

Grand Villa Heights sits in the picturesque village of Ravenscar overlooking Robin Hoods Bay approximately 15 minutes from Scarborough and Whitby.

About you:

As General Manager you will be the face of the business, motivating and inspiring your team to deliver an extraordinarily guest-focused culture.

Candidates must have a minimum of 5 years senior general management experience, with firm understanding of Rooms, Food and Beverage operations. A knowledge of high-volume wedding venues is a must with a rounded knowledge of hotel operations, commerciality, and a proven track record of providing consistent high guest experience. Meticulous attention to detail is essential, as is a self-motivated and open-minded attitude. You will need to have a thirst for creativity and innovation in hospitality and be willing and able to think outside the box. You must thrive under pressure and be able to create and maintain a fun and friendly atmosphere for colleagues and guests whilst striving to be the best.

The Role:

The General managers responsibilities include increasing The Apartment Groups reputation in the market of hospitality, with service excellence and consistency always being front and centre.

You will be responsible for inspiring, motivating, developing your team to continually exceed guest expectations while identifying and delivering new revenue streams.

Be the face of the hotel in the area fostering positive relations with the local community.

Be responsible of driving central initiatives and representing the needs of the hotel to the support teams.

To proactively drive the business forward, seeking out new opportunities and innovative strategies.

Have a proven track record of people management, coaching, development of team members and nurturing talent.

Be an innovator who will inspire others with your passion and flair creating a winning team mentality.

To excel in all areas of legal compliance and due diligence.

Rewards

* Competitive salary package plus bonus to be discussed at interview stage.

*Pension scheme

*Discounts on stays within the group and on food and drink

*You will be a part of the growth and innovation of an award-winning company.

*Vast range of learning and development opportunities.

*Friendly and fun working environment.

* Opportunity to make life long friends and be part of a team that celebrates diversity.

*Excellent chance to progress your career.

If you are ready for a new challenge and wish to join a well-established, independent business please send your CV.

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