Restaurant Manager

About Shendish Manor Hotel & Golf Course

An amazing opportunity for a Restaurant Manager to join the Shendish Manor Hotel & Golf Course. Set in 160 acres of parkland and formal gardens, the excellent road and rail links close by ensures that this West Hertfordshire venue is the perfect choice. The hotel features 70 spacious and beautiful bedrooms, a relaxing lounge area and the delightful Orangery restaurant complete with bar and its own terrace leading out onto the formal Dutch Gardens.

The superb conference and banqueting facilities are second to none. A choice of styles and size of rooms is available from 2 400 delegates for diverse array of events. No country house hotel would be complete without its own golf course and Shendish Manor is no exception.

About Restaurant Manager role

You will have previous experience in a similar role working within a Food & Beverage outlet. You will possess an excellent understanding of guests expectations and be able to deliver to these standards and more!

The successful Restaurant Manager will undertake the following duties:

Builds and maintains guest rapport throughout service.

Remains calm, composed and in control even in unusual situations.

Effectively handles guest complaints and compliments.

Projects a positive, professional and friendly image to the guests and colleagues.

Inspects restaurant daily (front and back) to ensure cleanliness, physical condition and functioning equipment.

Demonstrates through knowledge and ability in execution of the service steps (i.e. greeting guests, taking orders, serving food, wine etc. during operating hours).

Understands methods of preparation and preparation of all foods served.

Coordinates with Chef and F&B Manager methods for controlling wastages.

Schedules colleagues in accordance with labour standards and business levels and appropriately control labour costs.

Instructs colleagues on proper equipment storage and handling to minimize breakage of china and glass and misuse of linen and silverware.

Communicate to Chef and F&B Manager all deviations from standard portion size and method of preparation.

To ensure that the Department operational budget is strictly adhered to, that all costs are controlled, and expenditure approved.

Confidently merchandises food, wine, beverage and special features of the restaurant.

To assist in the building of an efficient team of colleagues by taking an active interest in their welfare, safety and development.

To ensure that all colleagues report for duty punctually wearing the correct uniform/ attire, name badge at all times in accordance with the department and hotel grooming standards.

To ensure that all colleagues provide a friendly, courteous and professional service at all times.

To assist in the training of colleagues ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.

To ensure that the correct standards and methods of service are maintained.

To ensure that all colleagues have an understanding of and adhere to the Hotel regulations and in particular the policies and procedures relating to Fire, Hygiene, Health and Safety.

To respond to any changes in the department as dictated by the needs of the industry, company or hotel operation.

To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guests service needs.

To ensure rotas are posted and timesheets are submitted on time.

To ensure all colleagues are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/ hotel policies and procedures.

Skills and requirements

Exceptional customer care skills.

Ability to work in a busy environment

Ability to maintain good working relationships with colleagues across the hotel

Constantly improve knowledge and show a desire to learn, attend companys trainings

Take a responsible approach towards timekeeping and attendance to ensure the department runs efficiently, and assist in the event of absence cover

Maintain high levels of enthusiasm and commitment to every task undertaken

Good communication skills

Proficiency in English Language is strongly preferred

Epos system experience is preferable

Previous experience in hotel environment is preferable

If these sounds like you and you are passionate about providing outstanding customer service to guests, we would like to hear from you.

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