Spa Manager

A fantastic opportunity has arisen for a Spa Manager to manage our Spa at Thainstone House Hotel

We provide a fantastic employee benefits package which includes free meals when on duty, 28 days annual leave, pension contributions, free training & development opportunities, recommend a friend scheme and friends & family discounts on hotel accommodation and food & beverage. We can also provide live in accommodation for candidates applying from out of the local area.

The Role:

• Management of all operational and financial aspects of the spa for Thainstone House
• To ensure that guests and members receive an efficient, friendly, consistent, and personalised service from yourself and all members of the team
• Work with Hotel General Managers to ensure timely and appropriate sales & marketing activities
• Conduct spa tours for prospective members, guests, and VIPs
• Management of all statutory and company regulations relating to health & safety, hygiene, fire, and emergency procedures
• Delivery of high-level treatments
• To ensure that spa security is always maintained
• Administration of team matters such as absence management, appraisals, annual leave requests, disciplinary, grievance and performance management
• Work with the human resources department to ensure the management of the department recruitment process

The Person:

• Experience working in a similar role would be beneficial, but we will consider applications from outstanding Spa Supervisors
• Experience working within a high-end spa/leisure club is essential
• Qualified to SVQ Level 3 in Beauty Therapy or equivalent
• A working knowledge of the Ishga skincare range would be desirable
• Strong customer service and time management skills, an attention to detail and good communication skills are vital
• Must be self-motivated, enthusiastic and a natural engaging leader

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