Retentions Advisor

Do you know how to deliver anexceptionalcustomer experience? Whether youve worked inretail,hospitality,salesor a call centreenvironment, as aContact Centre Advisoryou will carry out the responsibility of aRenewals and Retention Advisorto our existing members.

This is a busy and challenging role; you'll bring your resilience, tenacity, enthusiasm and energy, and be right at home within our outstanding Bristol team!

Base salary of£25,585for a35-hour working week,with anOTE of up to £32,000!

START DATE:Monday 3rd February 2025Must be able to commit to3 weeksfull-time training (Mon-Fri)

As a Customer Renewals & Retention Advisor operating in our call centre, youll take calls from RAC members who want to discuss their membership or are looking to renew their cover. Youll be an expert on the features and benefits of RAC Breakdown Cover, and youll have the customer service skills to keep them onboard.

Working within our Inbound Renewals & Retention team, you will be responsible for retaining and renewing our members at the best price for them and for RAC. Youll have accountability for meeting and exceeding targets set by the wider business to ensure the continued growth of RAC on our journey to be number one for driving services!

This is afull-time, permanentrole based at our iconic Bradley Stoke office.Shift requirements will fall within our opening hours ofMonday Friday 08:00 19:00, SaturdayandSunday 09:00 17:00(alternative weekends (Saturday OR Sunday with rest day in the week))

Benefits and rewards:

At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewardingyouin return. As well as a competitive salary, youll have all these extra benefits:

• Eligibility to join our bonus scheme
• Holidays - 23 & bank holidays rising to 25 with service & bank holidays
• Option to join RACs Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings
• Family leave support including paid time off, flexibility and resources to help balance work and family commitments
• Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household
• Car salary sacrifice scheme after 12 months of employment, where youll enjoy significant tax savings, including electric vehicle options
• FREE RAC Ultimate Complete Breakdown Service from Day One
  
• Access to Orange Savings, our online discounts portal offering 1000s of savings on high street retailers, supermarkets, holidays, tech and much, much more

When you join us you will automatically be opted into ourColleague Share Scheme, calledOwning it together. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!

What youll be doing:

• DeliveringExceptional Service to our customers ensuring we have the customer at the heart of everything we do
• Operate in a fast-paced environment, where we deliver exceptional customer focused solutions in order to retain our members
• Effectively engage with members who are renewing their membership with us
• Reviewing their Customer memberships and promoting our differences versus competitors
• Providing great Customer Service to our customers through keeping accurate records up to date and providing the basic customer service responsibilities.
• Recording member data and requests in an accurate manner using RAC systems

To be the best, we want the best. Were looking forCustomer Renewal Advisorswho:

• Enjoy talking to customers
• Are empathetic and able to build rapport with our members, in an outgoing, engaging manner
• Are self-motivated and passionate about finding the right outcomes for customers
• Have a desire to deliver afirst-classcustomerexperience to over 2 million customers.
• Can demonstrate the ability to stay focused in a fast-paced sales contact centre, and work well under pressure to meet KPIs
• Ideally have previous experience working within a sales focussed environment and can demonstrate excellent customer service.

More information about the role can be found here: https://youtube.com/watch?v=tfdFftS-LzU

What can we offer in return?

• Bonus scheme with additional earning potential up to 22% OTE monthly
• Competitive rewards package
• Flexible shifts and working hour patterns
• A first-class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor!
• A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business.

Together we are all#OrangeHeroes.Be a part of our journey!

Were committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.

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Location: Gaunts Earthcott, GB

Posted Date: 12/23/2024