Night Manager

Night Manager - Clayton Hotel Cambridge

We have a fantasic new opportunity for a talented indvidual to join and lead our Nights team as a Night Manager, we are looking for an indvidual who has a passion for leading, delivering exceptional standards and is passionate for guest and team safety!

Clayton Hotel Cambridge is a 4* Deluxe hotel, situated in the heart of Cambridge, just a 1 minute walk from the train station and a 10 miniute walk into the city centre. with 160 bedrooms, a extensive resturant and 4 meeting rooms Clayton Hotel Cambridge has a lot to offer an aspiring Night Manager.

Objective of Role:

Through the consistent delivery of the highest standards, promote a professional and positive image to all of our guests and contribute to the hotels targets.

About the Role:
As a Night Manager you will be responsible for the Hotel operations during the night shift which runs from 11pm to 7:30am. You will be responsible for a team of up to 6 people including an Assistant Night Manager, Night Auditor, and Night Porters, ensuring that all tasks and duties are completed to the highest of standards.

The main responsibilities of the Night Manager can involve;

• Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service
• Guest relations
• Responsible for overall health & safety at night including fire walks, security checks, and any other relevant health & safety duties e.g. first aid
• Front Office duties including running the night audit report and check-in and check-out of guests
• Managing the team of Night Porters and their nightly tasks
• Food & Beverage service at night
• Lead the team to achieve goals in relation to mystery audits, customer comment index, quality evaluations and hotel standards.
• Lead and develop the Night team, making sure that they become prepared for the next step in their career.
• Contribute to the strategic running of the hotel.

The ideal candidate should have the following:

• 2 -3 years in a similar night or reception role
• Excellent knowledge of the hotel business
• Previous hospitality experience is essential
• Good computer skills and knowledge of Opera is
• Knowledge and experience of using Brilliant electronic front office system
• Excellent skills in People leadership and development.
• Excellent organisational skills and the ability to oversee & delegate work to others.
• A warm, friendly and approachable personality when dealing with fellow staff and guests.
• The ability to work on their own initiative, as well as being capable of working as part of a team

Successful candidate must have the following:

• Must be fluent in written and spoken English

If you have what it takes to be our Night Manager, we will reward you with:

• A competitive salary
• A company pension scheme
• Market leading leadership development programs
• The opportunity to be a part of a growing business at an exciting chapter in Dalata's history
• Unique development & promotion opportunities with a growing brand
• Apprenticeship Opportunities
• Team events
• Paid day off on your birthday
• Save As You Earn - share purchasing scheme
• Discounted stays at our stunning hotels across the UK, Ireland, Germany & now Amsterdam!
• Opportunity to join the Cycle to Work Scheme
• Mental & physical wellbeing support
• A sense of belonging

About our culture:

Dalata Hotel Group – Ireland's largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it's more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.

We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.

Dalata Hotel Group Plc is an Equal Opportunities Employer.

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