Duty Manager

Develop your career at Strand Palace Great Place to Work 2024

Strand Palace is looking for a Duty Manager to proactively manage the day-to-day operation of the front office team and provide seamless guest service.

About Strand Palace

Part of London & Regional Hotels, Strand Palace is one of Londons largest independent hotels. We have been welcoming guests from all corners of the UK and worldwide since 1909.

Right in the heart of London, all 788 guest rooms, lobby, restaurant, and bar are refurbished to a modern and contemporary style inspired by the hotel's popular art deco era in the 1920's.

About L+R Hotels

L+R Hotels is a highly motivated, family-owned global hotel investment and management company, committed to delivering excellent hospitality and creating long-term sustainable value. The company owns an extensive portfolio, with approximately 21,500 bedrooms across 90 hotels in the UK, Continental Europe, the US, and the Caribbean.

Benefits

Working at Strand Palace has its perks. As part of our team, youll have access to a range of benefits, including:

• Attractive and competitive salary
• Hotel discounts in rooms, bars, and restaurants
• Employee discount rate at hotels worldwide
• Complimentary breakfast, lunch, or dinner on duty
• Opportunities for internal career progression
• Professional training and development opportunities
• 5% contributory pension scheme
• Life assurance scheme
• Health and wellbeing cash-back plan
• Interest-free season ticket loan
• Up to 33 days holiday per annum
• Free laundry and dry cleaning
• Long service recognition and awards
• Paid volunteering day
• North-bank discount card
• Cycle to work scheme
• Free access to gym
• Employee assistance programme

Key Responsibilities

• Respond promptly and act as the first point of contact in any emergency situations
• Manage guest queries in a professional, courteous, and timely manner to ensure guest satisfaction, liaising with HODs and/or senior managers where necessary
• Monitor the appearance, standards, and performance of the team and report shortcomings to department line managers
• Record absence, and punctuality issues and manage break times reporting any issues to the Front Office Manager
• Carry out regular patrols of all public areas and report any potential security, fire, or health and safety issues to relevant departments
• Carry out regular quality spot checks including compliance with finance procedures and room allocations. Address issues and stimulate improvement as and when necessary.

What Were Looking For

• Management experience in hotels or similar industry
• Knowledge of Property based systems ( Opera/ Knowcross) is an advantage
• Passion for delivering exceptional customer service
• Ability to thrive in a fast-paced and dynamic environment

Working With Us

Our team is very diverse, from newcomers making their way to the industry to some of the most experienced professionals in London. We promote a strong culture where quality interactions, excellent service, and fun dominate our day-day. We describe ourselves as confident, creative, knowledgeable, agile, and personable. If these traits resonate with your own personality, then Strand Palace is for you.

Sounds interesting? Apply now to join the team

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