Operations Manager

Are you ready to take the next step in your career journey?

Following the success of our previous two Operations Managers, who completed our Accelerate Program and became first-time General Managers within Radisson Hotel Group, we are now seeking an ambitious and dynamic individual to join us as the next Operations Manager at Radisson Blu Edinburgh.

This is an exceptional opportunity to fast-track your career within Radisson Hotel Group and follow in the footsteps of those who have achieved their dreams of becoming a General Manager.

As the Operations Manager, you will play a vital role in overseeing the day-to-day operations of the hotel, with a particular focus on enhancing our Food & Beverage offering. Your responsibilities will include:

1. Operational Excellence

• Lead the hotels operational departments, including Food & Beverage, Front Office, and Housekeeping, ensuring smooth and efficient service delivery across all areas.
• Drive high standards of guest service by closely monitoring operations and addressing any issues promptly to create memorable guest experiences.

2. Food & Beverage Leadership

• Oversee the full F&B spectrum, from restaurant operations, bar management, and in-room dining to banqueting and event catering.
• Collaborate with the Head Chef and F&B team to develop and refine menus, focusing on quality, innovation, and guest preferences to maximize revenue and enhance guest satisfaction.
• Implement strategies to boost F&B revenue, including upselling initiatives, promotional events, and optimizing menu offerings based on guest feedback and market trends.

3. Team Development & Leadership

• Mentor, coach, and inspire a diverse team, fostering a culture of Yes I Can! service and continuous improvement.
• Conduct regular training and development sessions to upskill team members and ensure high performance, particularly in delivering outstanding F&B experiences.
• Act as a role model for service excellence, setting the tone for a positive and engaging work environment.

4. Financial Performance & Strategic Planning

• Monitor and manage departmental budgets, focusing on cost control, revenue generation, and maximizing profitability.
• Analyze financial reports and KPIs to identify trends and areas for improvement, implementing action plans to achieve business targets.
• Collaborate with the General Manager on strategic initiatives to enhance overall hotel performance, particularly within the F&B sector.

5. Guest Experience & Quality Assurance

• Drive guest satisfaction by ensuring consistent delivery of high-quality service across all touchpoints, particularly in our restaurant and bar.
• Implement feedback mechanisms, such as guest surveys and online reviews, to continuously improve service offerings and address any issues.
• Lead by example in guest interactions, addressing feedback proactively and ensuring every guest leaves with a memorable experience.

Are You Ready to Lead and Succeed?

If you are a driven and passionate individual with a focus on delivering exceptional guest experiences and a strong background in hotel operations, particularly in Food & Beverage, we want to hear from you.

Join us at Radisson Blu Edinburgh and take the next step in your journey toward becoming a future General Manager.

Apply Now and become a key part of our success story!

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Location: Edinburgh Technopole, GB

Posted Date: 12/22/2024