Head Waiter/waitress

Alex Dilling Restaurant
Our 34-seat restaurant, opened on September 1, 2022, has earned two Michelin stars for its exceptional food and warm, personalized service. With an intimate atmosphere and a focus on detail, we create a memorable dining experience that celebrates great food and hospitality.

Position Overview

The Head Waiter plays a pivotal role in delivering an exceptional dining experience, maintaining the highest standards synonymous with a two Michelin star establishment. This position demands an experienced and charismatic individual who excels in leadership, service delivery, and guest engagement.

Key Responsibilities

1. Team Leadership

   • Lead, train, and inspire the front-of-house team to uphold the restaurants standards of service.
   • Coordinate with other staff to ensure smooth operations during service.
   • Mentor team members, fostering a culture of excellence and continuous improvement.

2. Guest Service

   • Provide personalized, attentive, and seamless service to every guest.
   • Anticipate guest needs and handle any concerns promptly and professionally.
   • Communicate the restaurants menu, wine list, and specials with thorough knowledge and passion.

3. Operational Excellence

   • Manage table settings, seating plans, and reservations to optimize the guest experience.
   • Supervise the mise en place and cleanliness of the dining area, ensuring a flawless ambiance.
   • Assist in ensuring adherence to health and safety regulations.

4. Collaboration

   • Work closely with the kitchen team to coordinate the timely delivery of dishes.
   • Liaise with the sommelier and beverage team to offer complementary pairing options.
   • Communicate effectively with management, providing feedback for operational improvements.

5. Quality Assurance

   • Uphold the standards required for maintaining the Michelin star rating.
   • Regularly assess and enhance service procedures.

Qualifications

• Experience: Preferably in Michelin-starred or fine-dining restaurants.
• Skills: Excellent interpersonal and communication skills; proficiency in managing high-pressure environments.
• Knowledge: In-depth understanding of fine dining service, wine pairings, and culinary terminology.
• Attributes: Charismatic, detail-oriented, and committed to excellence.

Benefits

• Competitive salary and incentives.
• Opportunity to work in an internationally acclaimed establishment.
• Professional development and growth within the hospitality industry.
• Access to purchase wine through the company at discounted rates.
• Complimentary staff meals during shifts.
• In-house laundry services.
• Dining discount when eating at the restaurant.
• Friends and family discount for dining.
• Participation in social events, such as staff parties.

Commitment to Excellence

The Head Waiter ensures that every detail of the guest experience reflects the restaurants reputation for luxury and precision. This role is integral to preserving the establishment's Michelin star legacy while continually enhancing its service offering.

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Location: West London, GB

Posted Date: 12/22/2024