Head of Service and Technology

FCDO Services

Head of Service and Technology Platforms

Salary: £58,123 - £60,976 plus £1,750 location allowance and excellent benefits, including Civil Service pension

Basis: Full time

Location: Based at Hanslope Park near Milton Keynes, with the flexibility of hybrid working depending on business need. Free shuttle bus available between central Milton Keynes and Hanslope Park

Reference: 7040

This is your chance to use your expertise in a role that means more. As Head of Service and Technology Platforms, youll work with a range of tools, networking and remote-working technologies. Youll strategically lead and develop an operational team and service, with a deep focus on customer satisfaction. Its complex work with fascinating customers. And it couldnt be more important.

At FCDO Services, we protect the UKs interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more.

Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters.

Our Digital, and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether its creating bespoke, secure software, offering programme and application support or moving an entire embassys servers to a Cloud platform. No matter the task, they are on hand to support. Now, youve got the opportunity to join them.

Providing innovation to government partners.

Delivering best-in-class solutions.

Working at the cutting-edge of technology.

It all matters.

Optimise infrastructure technology for customers at the forefront of security

As Head of Service and Technology Platforms, youll take ownership of the technical roadmap for operations. Well look to you to make sure a full portfolio of technology products are successfully maintained, enabling the high availability thats essential to the work we and our customers do. Leading a number of multi-disciplined operational teams, youll champion strong customer service, delivered with a deep understanding of customer need, exceptional responsiveness and commitment to quality.

Providing expert direction on technology and implementation, and taking the lead on service transition activities, youll ensure were always future-ready. This will include consulting on change and service priorities with senior customer stakeholders. Youll also shape continuous evolution and improvement through people, by playing a proactive part in coaching and developing your teams to do an ever-better job of work that really matters. In return, well support your own ongoing professional development.

Champion service and technology excellence in a field where the stakes are always high

An experienced manager, youve operated at a strategic level with ownership of products and services. Youll bring to the role substantial experience of monitoring tools, operating systems and applications, and general networking and remote-working technologies. Your skillset spans asset and configuration management, availability and capacity management, continuity management, incident management, change management, and continual service improvement. Always focused on the user and their experience, you are a problem solver with a flair for fostering professional relationships. Crucially, you have the communication skills and collaborative spirit to build bridges between the technical and non-technical.

Grow your career with full support

Working with us youll help keep people, information, and assets safe around the world. Its a role you can feel proud of; and we aim to make every part of your career just as rewarding. Thats why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, youll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.

Every single colleague must be security cleared before joining us. If youre successful in your application, well ask you to undergo our vetting process to achieve Security Check (SC) clearance.

Closing date: 19 January 2025 at midnight.

It takes a diverse team to protect a diverse world

The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know youre welcome and valued. Its what makes us a Disability Confident employer. And why were recognised as a Carer Confident workplace. And its how you know youre joining an inspiring, inclusive organisation.