Front Desk Agent - Thousand Hills Vacations

DAYS & EVENING SHIFTS AVAILABLE!

Description:

The Front Desk Agent/Concierge will deliver friendly and professional service, while ensuring guest satisfaction upon answering phones and checking guests in and out of resort.

Essential Functions:

• Register guests and assign rooms, accommodate special requests whenever possible.
• Sell and book show and attraction tickets for guests' pre-arrival and on-property. * EARN EXTRA MONEY IN COMMISSIONS! *
• Assist in pre-registration and blocking of reservations when necessary.
• Develop a thorough knowledge of the room types, rates, packages and booking procedures.
• Notify housekeeping of all late check-outs, early check-ins and special requests.
• Maintain a high level of cleanliness in the Front Desk area and lobby.
• Report all incidents of guest dissatisfaction to the front desk supervisor.
• Prepare key packets and registration cards and include all materials to be distributed at check-in.
• Assist guests with the highest level of professionalism possible.
• File room keys.
• Develop thorough knowledge of all office machines, computers, fax machines etc.
• Handle safety deposit boxes in accordance with property procedure.
• Use proper mail, package and message handling procedures.
• Seek opportunities to impress our guests, make your supervisor / manager aware of opportunities or guest irritants that need attention.
• Will perform other duties as required.

Education and Experience
High school diploma or GED or three to six months related experience and/or training; or equivalent combination of education and experience.

Skills and Knowledge

• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
• Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
• Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.

Requirements

• Must have a flexible schedule, and be able to work various shifts, days and nights, as scheduled by supervisor.
• Must have reliable transportation.

Benefits:

• Employee discounts and SPIFs
• Access to health, dental, vision, life and Rx insurance available after 60 days for FT employees
• Complimentary tickets to various shows and attractions in the local area

Starting Pay: $16hr + commissions
Location: Onsite - Branson, MO.

Location: Silver Dollar, MO, US

Posted Date: 12/21/2024