Member Services Concierge

About the Organization
Nantucket Golf Club is located on Nantucket Island, 30 miles out to sea off the coast of Cape Cod, MA. Nantucket has been ranked as the "best island" and "top island" of the US and the World. It is a beautiful place to live or spend a summer! NGC was founded with a vision of creating a world premier immersion experience rooted in the tenants of the game of golf. Built on land shaped by the sea, the award winning Rees Jones designed course uses the natural contours of Nantucket Island to create a classic route that captures the spirit of the game and of the country's great golf clubs. It is with this spirit of excellence, and appreciation of the unique and historic Nantucket Island environment, that we look to provide a relaxed but refined experience for our members and their guests. Since its inception, Nantucket Golf Club has become not only the one of the top clubs on Nantucket Island, but one of the most exclusive clubs on the East Coast.

Nantucket Golf Club looks for candidates that want to work hard and simply be the very best at their job. We want people who strive to stretch their individual performance and inspire others through their passion for service. If that sounds like you or someone you know, we'd love to hear from you.

Our pay is very competitive and benefits vary for seasonal or year-round staff. All our staff enjoy the fulfillment of working with a great team in a beautiful location, but those who enjoy golf have the opportunity to play and practice on our world-class course. We offer subsidized housing in our on-property dormitory or in shared off-site residential houses, an employee meal program, uniform, staff golf clinics, and discounts in our golf shop. In addition, we offer a 401K plan to returning employees who meet eligibility requirements. Traditional full benefit packages are available for full-time, year-round staff.

Position
Member Services Concierge

Description

Position Title: Member Services Concierge

Reports To: Director of Member Services

Department: Member Services

Employment Dates: Temporary Seasonal; Mid-May through Mid-October

Purpose of Position: Under the direction of the Director of Member Services, the Member Services Concierge is a non-exempt temporary seasonal position responsible for providing concierge services to members and their guests. Ensures the highest level of service as meets expectations of Club members. Performs all work in accordance with essential functions and responsibilities as described below and in the spirit of the Club's mission and vision.

Responsibilities:

Duties shall include but not be limited to:

• Anticipates and fulfills members and their guests' needs and requests within the guidelines of Nantucket Golf Club. Cultivates a professional relationship with members, creating a welcoming 'home away from home' environment, and providing expert service with exceptional responsiveness.
• Provides personal services of the highest level that may include, but not limited, to restaurant reservations, recreation requests, transportation arrangements, and simple office needs such as shipping and copying. Is knowledgeable of local current attractions and events. Arranges, suggests, recommends, books, and confirms deliverable services.
• Under the direction of Director of Member Services, assures prompt and positive action on any complaints, questions, concerns and suggestions and keeps them informed of same.
• Answers phones using professional phone etiquette in handling member requests.
• Under the direction of Director of Member Services, professionally, respectfully, and tactfully enforces Club policies with members, as needed.
• Checks members and guest into the Cottages, ensuring they are comfortable and that any requests are met. Coordinates reservation requests with the Director of Member Services.
• Assists the Director of Member Services and Catering & Events Manager in planning and conducting special events, such as on and off-site member parties, golf outings, and Club tournaments.
• Responsible for the correct appearance and cleanliness of Lobby and Ladies Locker Room areas. Informs Housekeeping and Director of Member Services of cleaning and maintenance concerns.
• Takes dining room reservations, as needed in coordination with Food and Beverage management and guides the reservations schedules mindful of capacities. Is knowledgeable of, and accommodates members' preferences.
• Stays aware of who is on Club property. Coordinates members and guests arrivals and departures with Valet.
• Secures Clubhouse areas as designated. Follows Club safety and security procedures.
• Assists with preparation and delivery of daily and weekly Member Services reports under the direction of the Director of Member Services.
• Performs other duties as designated by the Director of Member Services.

Position Requirements

Qualifications:

• Requires a polished and professional demeanor in manner and appearance.
• Ability to use independent judgment to handle any member services matters in satisfactory manner.
• Ability to be detail-oriented while maintaining thorough follow-through.
• Ability to multi-task and to work well under pressure.
• Thorough understanding of service expectations and standards.
• Computer skills (Google Docs, Microsoft Word, Microsoft Excel and Outlook)

• Excellent written and oral communication skills.
• Strong organizational and interpersonal skills with an aptitude for memorization.

Experience/Education:

• Prior hospitality experience, preferred. Some higher education or vocational training specializing in the hospitality industry desired.
• Knowledge of Nantucket preferred.

Work Environment and Physical Demands:

• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, lifting, bending, reaching, and visual acuity.
• Requires communicating effectively with members, guests, and supervisors.
• Requires manual dexterity to use and operate all necessary equipment.
• Requires occasional exposure to tobacco smoke.

Projected Work Schedule:

Periodic weekend and/or evening work is expected, especially during peak season times. Must be available to work a minimum five-day work week. Peak season hours may average over 40 hours per week with fewer hours during non-peak times. Any request or anticipated absence from the agreed schedule requires prior approval from the Director of Member Services

Full-Time/Part-Time
Seasonal

Exempt/Non-Exempt
Non-Exempt

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Seasonal
May 17 - October 14

This position is currently accepting applications.

Location: Sconset, MA, US

Posted Date: 12/21/2024