The EXCHANGE
Customer Experience Associate
Job Location
Hanscom Air Force Base, MA, United States
Job Description
Job Description
As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We are committed to hiring our military members and their families, along with anyone that wants to give back to those that serve. We offer various retail opportunities- from front end cashiers or working in our various departments, to our Express and Class 6 stores. And by joining us, you'll be a part of something great- we give back 2/3rd of our earnings annually to the military community. We also offer flexible scheduling, a great benefits package, training, and career advancement and development. So what can you expect as a Customer Experience Associate at the Exchange?
* Greet every customer with eye contact and smile in your authentic way
* Acknowledge every waiting customer as soon as they arrive to your lane to let them know you'll be right with them
* Complete transactions accurately and efficiently while engaging customers in appropriate conversation
* Help customers by following the proper procedure for bagging merchandise and moving large or heavy items
We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Job Qualifications
ABLE TO LEARN AND ADAPT TO CURRENT TECHNOLOGY NEEDS
ABLE TO THINK QUICKLY ON THE SPOT TO ANSWER CUSTOMER QUESTIONS
WILLING TO CROSS-TRAIN AND WORK IN OTHER AREAS OF THE STORE AS NEEDED
MUST POSSESS A WELCOMING AND HELPFUL ATTITUDE TOWARD CUSTOMERS AND OTHER TEAM MEMBERS
CASH HANDLING EXPERIENCE PREFERRED
EXCELLENT COMMUNICATION SKILLS
BASIC COMPUTER SKILLS
RETAIL EXPERIENCE PREFERRED
ABLE TO STAND 6 TO 8 HOURS
ABLE TO LIFT 40 TO 50 LBS
Our Focus
We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families.
Who We Are
The Army & Air Force Exchange Service, also known as "the Exchange," is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.
BENEFITS TO WORK WITH US & OUR PACKAGE:
We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
* Specific position & Category allow participation in Personal Accident Insurance, Administrative Leave, FMLA, Military Leave with Pay, Tax-free Shopping, Mass Transportation Benefit Program, Employee Assistance Program, Annual Performance Increases, Holiday Pay, Service Awards, Associate Transfer Program, professional development Training, You'll also have access to the base and its facilities (Gym, library, theater, and bowling Alley), a status as an employee of the DoD and more…
Location: Hanscom Air Force Base, MA, US
Posted Date: 12/21/2024
As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We are committed to hiring our military members and their families, along with anyone that wants to give back to those that serve. We offer various retail opportunities- from front end cashiers or working in our various departments, to our Express and Class 6 stores. And by joining us, you'll be a part of something great- we give back 2/3rd of our earnings annually to the military community. We also offer flexible scheduling, a great benefits package, training, and career advancement and development. So what can you expect as a Customer Experience Associate at the Exchange?
* Greet every customer with eye contact and smile in your authentic way
* Acknowledge every waiting customer as soon as they arrive to your lane to let them know you'll be right with them
* Complete transactions accurately and efficiently while engaging customers in appropriate conversation
* Help customers by following the proper procedure for bagging merchandise and moving large or heavy items
We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Job Qualifications
ABLE TO LEARN AND ADAPT TO CURRENT TECHNOLOGY NEEDS
ABLE TO THINK QUICKLY ON THE SPOT TO ANSWER CUSTOMER QUESTIONS
WILLING TO CROSS-TRAIN AND WORK IN OTHER AREAS OF THE STORE AS NEEDED
MUST POSSESS A WELCOMING AND HELPFUL ATTITUDE TOWARD CUSTOMERS AND OTHER TEAM MEMBERS
CASH HANDLING EXPERIENCE PREFERRED
EXCELLENT COMMUNICATION SKILLS
BASIC COMPUTER SKILLS
RETAIL EXPERIENCE PREFERRED
ABLE TO STAND 6 TO 8 HOURS
ABLE TO LIFT 40 TO 50 LBS
Our Focus
We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families.
Who We Are
The Army & Air Force Exchange Service, also known as "the Exchange," is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.
BENEFITS TO WORK WITH US & OUR PACKAGE:
We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
* Specific position & Category allow participation in Personal Accident Insurance, Administrative Leave, FMLA, Military Leave with Pay, Tax-free Shopping, Mass Transportation Benefit Program, Employee Assistance Program, Annual Performance Increases, Holiday Pay, Service Awards, Associate Transfer Program, professional development Training, You'll also have access to the base and its facilities (Gym, library, theater, and bowling Alley), a status as an employee of the DoD and more…
Location: Hanscom Air Force Base, MA, US
Posted Date: 12/21/2024
Contact Information
| Contact | Human Resources The EXCHANGE |
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