Solutions Architect - Training and Adoption

Job Summary

The Training and Adoption Solutions Architect will develop and deliver end-user-focused training and adoption programs to maximize technology adoption and business value for customers. The Training and Adoption Solutions Architect will participate in customer calls to help identify needs and requirements and develop training and adoption plans. The goal of the Training and Adoption Solutions Architect is to increase customer productivity and adoption by facilitating engaging professional workshops and training.

This position is a remote position with a Home Office setup as determined by SHI management.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive – in our offices or yours.

Responsibilities

Include but not limited to:

Execute against given key productivity indicators, including new offer development and revenue growth

Develop and create curriculum, content, and reference guides

Develop solutions, services, and offers

Develop, conduct, and deliver effective/relevant end-user training programs to customers

Deliver quality workshops and training in an effective and efficient manner

Evaluate outcomes of training sessions and provide feedback to leadership

Travel in the US and to Client locations when necessary

Attend customer calls to develop training and adoption plans for the customers

Manage and coordinate trainer resources

Deliver presentations internally and externally to evangelize the full portfolio of end-user offerings

Qualifications

Completed Bachelor’s Degree, preferably in Education/Teaching

5+ years of content creation and curriculum design

5+ years years of Microsoft 365 experience

Minimum of 5 years facilitation/training experience

5+ years of adoption and change management experience

The ability to teach to a diverse/cross generational population

Required Skills

Advanced knowledge and proficiency in Microsoft Office application/products

Excellent knowledge of training methods and best practices for end-user training on application software

Exceptional presentations skills with ability to speak clearly and effectively to small/large audiences both in person or virtually.

Strong client service orientation

Professional and punctual demeanor

Possess a deep knowledge and understanding of the business

Strong Communication skills (verbal and written) and interpersonal skills

Possess innovative thinking with a passion for Learning and Continuous Learning

Ability to embrace efficiency

Possesses Industry Knowledge

Ability to teach and use techniques to a diverse/cross generational population

Ability to Measure and Assess Staff Training Needs.

Ability to distill large amounts of information into concise, relevant components

Ability to be engaging in delivery of varied content

Ability to ascertain customer needs and develop a training plan

Preferred Skills:

Working knowledge and experience with Microsoft 365, Microsoft 365 CoPilot, Microsoft Teams and Productivity Suite, and Google Workspace

Certifications Required

Microsoft Office Specialist Certificationpreferred

Any otherMicrosoft or training certificationpreferred

Microsoft Office Specialist certification is a plus

Unique Requirements

Travel as needed based on business needs anddeterminedby SHI management.

Additional Information

This position's estimated annual pay range is $130,000 - $180,000, including a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

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Job Locations US-Remote

Requisition ID 2024-18296

Approved Min (Total Target Comp) USD $130,000.00/Yr.

Approved Max (Total Target Comp) USD $250,000.00/Yr.

Compensation Structure Base Plus Bonus

Category Technical Presales/Post Sales