Membership Sales Advisor

The Crunch Membership Sales Advisor will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments evening shift. He/She is responsible to ensure that all members receive the highest level of customer service possible. He/She will demonstrate an aptitude of all company-wide policies and initiatives to ensure integrity of the Crunch Brand.



Reports to:
Club Manager



Requirements:

• Fitness management experience preferred


• Current Cardiopulmonary Resuscitation (CPR) required

Responsibilities:
Administration/Organization

• Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.


• Communicate and implement club policies and procedures to employees.


• Recruit and hire the highest possible caliber of staff.

Operations

• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.


• Serves as the lead customer service contact for members at the front desk


• Demonstrate a working knowledge of all standard club operating procedures and policies


• Communicate and interpret club policies and procedures to members and employees


• Resolve member complaints in an expeditious and tactful manner following club procedure and documentation


• Assist in the staffing, training, and performance management of Front Desk employees.


• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.


• Ensure the club meets standards for cleanliness, maintenance, safety, and security.


• Responsible for all of clubs closing procedures.

Sales/Revenue Management

• Support company programs and promotion to help generate new sales leads for optimum new membership growth


• Lead and train staff on all club level sales activities including telephone inquiries, guest registrations, Digital Tool Kit club tours and membership enrollments


• Ensure that the staff has a high level of knowledge about the club’s promotions, programs, facilities, classes, and equipment.


• Achieve desired revenue goals thru the leadership and motivation of employees.


• Ensure that all promotions are effectively communicated to the team and all other appropriate staff.

Leadership

• Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment


• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.


• Support personnel related problems or difficulties by following club procedure and documentation.


• Encourage staff to work as a team and be productive.


• Illustrate an ability to make decisions.


• Recruit and hire the highest possible caliber of staff.


• Serve as a role model for employees.

Accountabilities

• Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.


• Oversees expense goals by managing payroll and general and administrative expenses.


• Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations.


• Keep current in knowledge of key competitors.


• Conduct frequent facility walkthroughs


• Key holder

Measurement Standards

• Successful management of all financial budgetary goals.


• Net Promoter Scores and Social Media Feedback Scores


• Membership retention.


• Follow all policies and procedures.

Special Skills:

• Excellent written and verbal communication


• Strong leadership skills


• Strong administrative skills


• Strong customer service skills

Location: Hackettstown, NJ, US

Posted Date: 12/21/2024