Retail Store Manager

Job Title: Retail Store Manager

Location:Ladurée Store / Coffee Retail in Central London

Reports to: Head of Retail

Position Summary:

About Ladurée:
Ladurée is a globally renowned high-end patisserie and tearoom, celebrated for its iconic macarons, exquisite pastries, and refined French elegance. With a heritage rooted in tradition and innovation, Ladurée delivers an exceptional experience to every guest.

We are looking for a passionate and driven Retail Store Manager to join our team and lead one of our boutique locations, ensuring operational excellence, team success, and customer delight.

The Retail Store Manager will be responsible for managing the day-to-day running of the shop most efficiently and effectively, delivering the highest possible standards of service through a highly trained and passionate team, whilst being pro-active maintaining and improving turnover and profitability, following Laduree UK standards and guidelines.

Key Responsibilities:

Operational Management:

• Oversee daily store operations to ensure smooth and efficient running.
• Achieve sales and profitability targets by analysing financial reports and implementing strategies to optimise performance.
• Ensure adherence to company policies, procedures, and brand standards.
• Maintain stock levels through effective inventory management and liaising with suppliers as necessary.
• Oversee the presentation of the boutique, ensuring all displays align with Ladurées visual standards and luxury branding. Represent Ladurées brand ethos through a polished appearance, language, and behaviour that aligns with the brand's luxury positioning.
• Maintain optimal stock levels by coordinating restocking and liaising with management on inventory needs.
• Conduct regular stock checks, ensuring product freshness and quality through proper stock rotation.
• Ensure the store environment remains organised, clean, and inviting, managing daily maintenance and cleanliness standards.

Team Leadership:

• Lead, coach, and motivate a team of retail and service staff to deliver exceptional customer experiences.
• Conduct regular team meetings, performance evaluations, and training sessions.
• Develop and implement staff schedules, ensuring appropriate coverage to meet business needs.
• Foster a positive work environment, encouraging teamwork and collaboration among team members.
• Attend and participate in regular team meetings, ensuring alignment on new products, promotions, and company policies.
• Communicate effectively with the Head of Retail, providing updates on store activities, customer feedback, and team performance.

Customer Experience:

• Champion Ladurée's commitment to superior customer service and luxury retail standards.
• Handle customer inquiries, feedback, and complaints with professionalism and a solutions-focused approach.
• Foster relationships with VIP and repeat customers to drive loyalty and repeat business.

Visual Merchandising:

• Ensure the store is visually appealing and aligned with Ladurées brand identity.
• Coordinate window displays, product placements, and promotional setups.

Compliance & Reporting:

• Monitor compliance with health and safety regulations, ensuring a clean and safe environment.
• Submit regular reports on sales, staffing, and other key performance indicators.

Proficiency with Point of Sale (POS) systems and retail management software.

What We Are Looking For:

Qualifications & Experience:

• Proven experience in a retail management role, preferably within the luxury or hospitality sector.
• Strong understanding of retail operations, customer service, and team management.
• Proficient in sales analysis and inventory management.
• Exceptional interpersonal and leadership skills, with a friendly and approachable demeanour.
• Strong attention to detail, particularly in brand standards, visual merchandising, and operational procedures.
• Ability to work efficiently in a fast-paced environment, managing multiple priorities.
• Flexibility to work various shifts, including weekends, holidays, and peak seasons.

Skills & Attributes:

• Exceptional leadership and interpersonal skills.
• Passionate about high-end products, and customer service excellence.
• Detail-oriented with a flair for visual merchandising.
• Ability to work under pressure and meet deadlines in a fast-paced environment.

What We Offer:

• A competitive salary and bonus structure.
• Opportunities for growth and career development within an iconic high-end brand.
• A supportive and inclusive working environment.
• Employee discounts on Ladurée products and access to exclusive events.

Monthly Travel Allowance.

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