Patient Engagement Coordinator

THE COMPANY

Montu is a leading cannabis company with operations in Europe and Asia-Pacific. We facilitate access to cannabis through locally integrated ecosystems that streamline the patient experience from end-to-end and set new standards in Cannabis Care.

Our mission: improve the lives of millions of people through cannabis therapies. Medical cannabis has already been legalised in more than 50 countries across the world over recent years, unlocking a huge potential for medical, wellness, and ultimately recreational markets. As one of the fastest growing businesses in the industry, Montu is now actively looking to expand the team to take the company to the next level in the UK.

THE ROLE

The role of the patient success coordinator sits within the operations team & requires a dynamic and patient centric individual who wants to help Montu patients and clinicians get the best out of the service. The candidate will be part of the UK founding team and help establish the operations and patient facing team

ROLE AND RESPONSIBILITIES:

• Onboarding new patients
• Outreach to patients to obtain feedback
• Follow up with patients to discuss outcomes, next steps, and address any questions they may have.
• Skilled in providing guidance and support to patients with varying levels of technological proficiency.
• Calmly engaging with patients who are anxious about processes, providing reassurance and clear information to help alleviate their concerns.
• Reschedule and coordinate patient appointments to optimise patient satisfaction
• Guide patients through the clinic and pharmacy processes
• Assist patients with any queries
• Maintain patients’ electronic health records
• Support the clinical team in the following areas:
• Collecting patient data relating to long term conditions
• Ensuring patients meet the criteria for an initial assessment based on Montu’s inclusion and exclusion criteria
• Liaise with product and tech support team on technical issues
• Attend work related meetings as required
• To maintain all mandatory training and familiarity with company policies and SOPS
• Shift based and flexible working maybe required from time to time

SKILLS, EXPERIENCE & QUALIFICATIONS

• 2 plus years of work experience
• Working in a healthcare environment advantageous but not essential
• Sales experience is advantageous
• Excellent attention to detail
• Good understanding of working a highly regulated industry and following policies and SOPs
• High level of IT proficiency
• Excellent communication and interpersonal skills
• Self motivated and target driven
• Ability to work under pressure
• Proficient in maintaining composure and professionalism while managing high-pressure situations and engaging in intense conversations with patients, ensuring their needs are addressed with empathy and care.

This is a hybrid role working 1 day in our office in Reading.

SALARY & BENEFITS:

• £28,000 pro rata
• 25 days holiday plus bank holidays
• Generous pension scheme, employer contribution up to 5%
• Cycle to work scheme