Reservations Manager

Head of Reservations

Head of Reservations Package.

• A basic salary or IRO £60/65'000
• Bonus scheme
• Discount on overnight accommodation
• Discount on F&B at any of our properties.
• Excellent Induction and training programme.
• Online benefits and discounts.
• Opportunities for professional development and career advancement.
• Free Parking.

About the Head of Reservations Role

Are you passionate about delivering exceptional guest experiences? Do you have a proven track record of leading high-performing teams and implementing innovative systems to exceed guest expectations? If so, we invite you to join our prestigious luxury hotel company as our Head of Reservations.

The client looking to appoint a Head of Reservations

We are a renowned luxury hotel group with multiple sites across the UK, each offering exquisite accommodation, fine dining, and outstanding leisure facilities. Our discerning guests expect nothing less than perfection, and we are committed to delivering an unparalleled experience at every stage of their journey - starting with the reservation process.

The Role

As Head of Reservations, you will oversee a dynamic and sizable team managing bookings across rooms, food and beverage, and leisure activities. You will ensure the highest standards of service, reflecting the luxury and exclusivity of our brand. This is a key leadership role requiring strategic thinking, operational excellence, and an unwavering commitment to guest satisfaction.

Key Responsibilities

• Lead and inspire the reservations team to deliver outstanding service, ensuring all interactions reflect the standards expected by our discerning clientele.
• Oversee and optimize the reservations process across all properties, ensuring efficiency and attention to detail.
• Introduce and manage a comprehensive guest history system, allowing personalised experiences based on past preferences and feedback.
• Develop and implement mystery shopper programs to assess and enhance the booking journey.
• Monitor and analyze key performance metrics, identifying opportunities for continuous improvement.
• Collaborate with property managers and marketing teams to align booking strategies with occupancy and revenue goals.
• Provide ongoing training and development for the reservations team, fostering a culture of excellence and accountability.

The Requirements of the role.

We seek an experienced reservations professional with:

• Proven experience in leading a reservations function within a luxury hospitality environment.
• Strong team leadership and people management skills, with a history of developing high-performing teams.
• A passion for delivering exceptional guest experiences and a keen eye for detail.
• Experience with guest history systems or CRM platforms and a deep understanding of personalised service.
• Excellent analytical skills to measure success and drive strategic decisions.
• Outstanding communication and interpersonal abilities to interact with internal stakeholders and guests alike.

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