Salesforce Administrator Onsite Position

Job Description

First Responder Wellness is a dedicated behavioral health support organization for first responders, offering vital mental health services to those who serve our communities. We are seeking a motivated and detail-oriented Entry-Level Salesforce Administrator to join our team and help manage our Salesforce platform, ensuring smooth daily operations and providing excellent support to our internal users.

Work Schedule: Monday to Friday 40hours per week, Newport Beachno remote work

What We Offer:

- Competitive salary and benefits package.

- Opportunities for professional development and Salesforce certification support.

- A collaborative and inclusive work environment.

- Hybrid work options with flexible scheduling.

- The chance to make a meaningful impact on our growing organization supporting those who serve our community.

Position Overview:

Are you passionate about technology and problem-solving? Do you have a basic understanding of Salesforce and want to grow your career in CRM administration? This is an exciting opportunity for someone looking to gain hands-on experience in Salesforce management. As our Salesforce Administrator, you will play a key role in maintaining and optimizing our CRM system while working with cross-functional teams to enhance our business processes.

What You’ll Do:

- Provide first-level Salesforce user support, helping employees troubleshoot basic issues.

- Manage user accounts, profiles, and security settings.

- Configure and customize Salesforce objects, fields, and page layouts to support business needs.

- Assist in data management activities like imports, updates, and ensuring data quality.

- Create and maintain reports and dashboards for various teams.

- Support integration with our NetSuite ERP system as well as other software and applications.

- Collaborate with business teams to improve processes using Salesforce functionalities.

- Conduct training sessions and create user guides to empower team members to use Salesforce effectively.

What We’re Looking For:

- Bachelor’s degree in Information Systems, Business, or a related field (or equivalent work experience).

- 2-4 years of experience with Salesforce or CRM systems.

- Basic understanding of Salesforce platform functionality, including workflows, page layouts, record types, reports and dashboards, and Data Loader

- Strong troubleshooting skills and attention to detail.

- Salesforce Administrator Certification or willingness to obtain it within 6 months of hire.

- Excellent communication and teamwork abilities.

- Proficiency in Microsoft Office (Excel, Word, PowerPoint).

- A proactive attitude, eager to learn and grow in the Salesforce ecosystem.

Nice to Have:

- Experience with complex Salesforce orgs supporting multiple business units

- Experience with Salesforce AppExchange apps such as FormAssembly and Conga Composer.

- Basic knowledge of integration tools like Mulesoft