Community Associate

ABOUT US

Welcome to CuraRooms Marylebone, our beautiful therapy rooms in Central London. Born out of frustration and disappointment as clients seeing therapists in other poorly designed and badly maintained therapy rooms, our founding team created CuraRooms. A cross between a spa and therapy rooms, Amy, our co-founder worked closely with an interior designed to bring the vision for CuraRooms alive. A neutral colour palette, sophisticated furnishings, natural textures, and scent-tingling smells throughout. Molton Brown and fluffy white hand towels in bathrooms, a highly-trained front-of-house team, smart therapy rooms and outstanding customer service are the essence of CuraRooms.

We have six therapy rooms, one large event/workshop space, a peaceful waiting area, recovery pods, and a terrace. We bring the values of therapy to everything we do: strong communication, care, kindness and patience, and we are looking for empathic but switched-on people to join our front-of-house team.

ABOUT THE OPPORTUNITY

You will be the face and host of CuraRooms. Suited to somebody empathetic, confident and great at making conversation, as well as somebody who is quick, intelligent and willing to roll their sleeves up.

User engagement:

- Manage the reception desk. Meet and greet therapists, clients and all other guests. Show them to their rooms, make beverages, tidy rooms between bookings. Maintain the look and feel of the building.

- Be the first point of contact for incoming calls and new business inquiries.

- Build relationships with therapists/users and look after their needs.

- Manage subscriptions and packages. Upselling to therapists, promoting the rooms, and encouraging rebooking and retaining therapists.

Management:

- Manage the room booking system and maximise efficiency.

- Ensure quality and upkeep expectations are being met.

- Hold the housekeeper accountable for the general cleanliness of all areas, ensuring supplies are always stocked up and guests are always offered a beverage on arrival or before they leave.

- Be the first port of call for any technical issues in the building.

ABOUT YOU

- 1+ years experience in hospitality, events, marketing, mental health, consulting, or related experience. Customer service experience is essential.

- Has some knowledge and experience in the mental health sector. A bonus if you have had therapy!

- Must have incredible people skills and strong written communication.

- You are a self-starter who enjoys being given independence and the freedom to work creatively and alone.

- Must enjoy startup culture and new businesses and embrace challenges.

- Must demonstrate integrity, sensitivity, discretion, accountability, strong self-awareness, work ethic and emotional intelligence.

- You must be presentable, and an appropriate wardrobe is required for the role. Think Marylebone vibes, not Shoreditch/East London.