Customer Support Manager

Here at Logic Fire & Security, were seeking a Client Support Manager to join our team based in our Knaresborough office working 5 days in office. Our engineering work force is the backbone of our business and supporting them to ensure they deliver their expertise on site to our clients is a pivotal role where your geographical, organisational, and administrative prowess will be utilised.

Maybe youve worked in Customer Service roles previously, or have experience of providing a first-class sales administrative/customer service to clients where your transferable skills are abound? If youre seeking a role that offers you the chance to support a business and become an integral part of a team, this may be just for you.

What we offer:

Were looking to offer a salary between £35,000 - £40,000 for this role and are open to candidates of various levels. In addition, a 39 hour working week, 25 days holiday & Bank holidays plus a day off for your birthday.

Key areas of responsibility:

To improve the quality-of-service delivery ensuring PPMs/RCTs are carried out within the required timescales. (Performance management).

Ensure key reactive and maintenance queues are managed effectively and completed within timescales.

Management of all key accounts PPMs to ensure same month completion to meet client SLA.

To ensure individual portal usage is used across all clients where applicable to meet clients SLAs/KPIs while demonstrating through reporting our current KPIs and track these in line with client requirements.

Experience required for the role:

You will be able to listen and communicate professionally, personably, and effectively with customers and Logic employees alike, while possessing a strong work ethic with excellent time management skills and levels of organisation

Good excel knowledge (PIVOTS and VLOOKUPs)

Previous experience within the fire and security industry is a desirable

This role would be ideal for someone in an account management role who wants to move away from the sales aspect and more into a management role.

Do you see yourself reflected in the description above? If so, we encourage you to submit your application today. Uncertain whether your skills align perfectly? Don't hesitate to apply regardless; we value candidates with diverse skill sets and will carefully consider all applicants.

Introducing our organisation:

Logic Fire & Security is proud to be part of Compliance Group, a leading organisation widely recognised for its commitment to providing unparalleled safety and regulatory compliance services. With specialised divisions focusing on electrical, fire, and water services, we excel as an integrated provider. Trusted as compliance partners, we collaborate with clients in sectors such as Education, Health, Care Homes, Public Sector, Local Authority, Industry, Pharmaceutical, Hospitality, Leisure, Food & Beverage, Retail, and Media, to ensure risk reduction, safety improvement, and regulatory compliance

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