Director of Operations

At InterContinental London Park Lane, we are currently looking to for a Director of Operations to join the team in the heart of Mayfair.

Welcome to InterContinental London Park Lane

Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.

We have a fantastic leadership opportunity available for a Director of Operations in our luxury hotel on Park Lane. We require a dynamic and hands on leader who will be the first point of contact for Rooms, F&B, and Facilities while ensuring alignment with the hotel's overall goals and vision.

You will lead by example and set the tone for a positive, engaging work culture. Take ownership of team performance, holding leaders accountable while encouraging a culture of continuous improvement and act as a coach to all managers to builds confidence in the team and recognising good performance. Working closely with the Executive Committee (ExCom) and General Manager to execute the hotel's engagement plan. You will drive the implementation of strategies to enhance the colleague experience and improve Heartbeat Survey Scores (our Employee Satisfaction Survey) while ensuring high standards of guest service and maintaining the luxury experience the hotel is known for.

We are looking for someone to help be the face of the hotel’s values and vision, inspiring the team to embody the brand. To help ensure consistent delivery of luxury experiences through clear communication of the purpose and vision of the hotel in a motivating and meaningful way.

The ideal candidate will have:

• Minimum of 3 years in a senior leadership role within F&B/Rooms Division, with experience managing cross-functional teams.


• Strong leadership, communication, and problem-solving skills. A track record of improving operational performance and team engagement.


• Passionate about luxury hospitality, with a focus on continuous improvement and guest satisfaction. Open to new ideas and fostering a collaborative, inclusive environment.

We are committed to offer and provide our Director of Operations with a competitive salary and a large range of benefits:

• Competitive Salary plus great IHG perks!


• 33 days holiday each year, including bank holidays.


• 20% Hotel performance bonus


• Comprehensive Company Medical scheme for you and your dependants.


• A generous life insurance programme


• We provide every employee company sick pay.


• Professional career development with our Senior Leadership development programs plus access to our digital online learning platform and numerous other learning and development opportunities


• Amazing discounts for our hotels and restaurants around the world


• Discounts from over 15,000 stores – all the way from retail to cinema


• Most importantly, we’ll help you grow, and develop you as an individual and inspire incredible.

At InterContinental London Park Lane, our ambition is to define our unique culture.

• The kind of culture that inspires you to be all you can be.


• An invitation to tap into your unique personality to deliver and achieve incredible things.


• An expectation to play your part in empowering and inspiring others.


• An opportunity to learn, grow and push what’s possible.


• The promise of a personal and professional journey


• A place where everyone can belong and feel part of something bigger.

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Location: Mayfair, GB

Posted Date: 11/19/2024