Customer Operations Technician

A great opportunity to join our supply planning and customer operations team where you will be engaging with commercial, supply chain and third-party logistic providers to maximise order fulfillment and on time deliveries to customers. You will act as a dedicated point of contact for all customer enquiries in relation to sales order management and transacting at a high level of accuracy within established timelines.

Working Monday - Friday, 8:30am - 5pm.

You will make contributions that matter by...

• Receiving, validating and processing customer orders.
• Investigating and managing incidents on delivery and pro-actively resolving ongoing issues to improve service levels.
• Managing promotional activity by ensuring that correct product codes and effective dates are maintained on the system.
• Monitoring actual demand vs forecast and sharing the results with the commercial team.

You are best suited for the role if you have

• Excellent customer service skills with an understanding of manufacturing and logistic processes.
• High attention to detail with a particular focus on order processing.
• The ability to manage your time effectively in order to meet deadlines.
• A desire to learn new skills, show enthusiasm and flexibility in problem-solving.

We support and care for our employees by providing them with

• Annual bonus up to 5% - paid quarterly
• Training and development opportunities
• Discounted SDUK products (Cathedral City Cheese, Fry Light Oil & Clover - to name a few!)
• Employee Assistance Programmes for employees and their families
• Generous employer pension contributions (through Scottish Widows)
• Health Cash Plan - claim money back up to a set limit of c.£700 per annum on essential healthcare (eg. eye care, acupuncture, sports massages)
• Subsidised staff restaurant
• Life Assurance
• Free, onsite parking
• Long service awards - recognised every 5 years
• My Staff shop - access to exclusive benefits, free advice and savings - providing great discounts from thousands of the UKs largest retailers & service providers

We are an accredited Disability Confident Employer where we strive to ensure our site is inclusive and accessible for all.

We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join our team. To enable you to bring your best we will ensure you are provided with any physical or non-physicaladjustments to support your participation in the job application and interview process.?
Agencies - Thank you for your interest in working with Saputo Dairy UK. We have a PSL who will be supporting us if needed. We do not pay fees or acknowledge any CVs supplied to Saputo Dairy UK unless you have been briefed on the role by a member of the Talent Acquisition Team.

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Location: Bermuda Park, GB

Posted Date: 11/18/2024