Customer Success Manager

Customer Success Manager (CSM) - Paris, FR

Who we are

CastorDoc is a AI powered metadata management platform that helps companies leverage data at scale. We help people find, understand and use data, regardless of their skillset. Our product is plug-and-play, automated, and collaborative. It makes the painful documentation task, feel like a breeze.

Created in 2020, by four data lovers who experienced firsthand the pain of exploring data, Castor is already running in leading unicorns such as Freeport McMoran, Deliveroo, RentTheRunway, Veolia, Gorgias, Stuart, ManoMano, Vestiaire Collective, or Payfit.

We have a bold vision to improve our product. To support it, we raised a $23.5m Series A round from Blossom, Frst and accomplished Business Angels (founders of Dataiku, Zenly, Vestiaire Collective, etc).

‍ About the role ‍

As an (entry level) Customer Success Manager (CSM) at CastorDoc, you will own a portfolio of our fast-growing customers. You will build exceptional relationships with each customer and deliver value at all stages of the customer journey to drive mutual success and growth: you will onboard, enable and be a trusted advisor. You will be a customer champion leveraging CastorDoc’s ecosystem, in particular Sales, Product and Operations teams, to grow your business.

What you will do:

• Be a Proactive Customer Champion: Expertly manage a portfolio of CastorDoc customers to drive success, customer retention, engagement, and expansion
• Serve as a Trusted Advisor: You will empower your customers with industry expertise and knowledge in data engineering, analytics and data governance, and understanding of CastorDoc. You will be responsible for onboarding and enablement of your customers and keeping them aligned with the product vision and roadmap, identifying opportunities to maximise the value delivered to our customers. You are the customer’s primary point of contact at CastorDoc.
• Be the Customer Voice: Work cross-functionally with sales, operations, product, marketing, and other organisations to prioritise and optimise account plans and resources in order to provide best services for our customers.
• Connect Customer Value to Commercials: Build trusted partnerships with your customers to deliver value, earning our customers' business and driving expansion and growth opportunities. You will own retention and adoption opportunities for your portfolio

Are we a good fit?

We are looking for you because you have the following:

• 2-5 years Experience in a customer-facing role in customer success, consultancy or account management
• Ability to communicate in both French and English
• Good understanding of the modern data stack
• Excellent communication skills and ability to build trusted relationships and champions with stakeholders different functions and seniority
• Prioritise workflows to manage a proactive customer journey for all customers in your portfolio, while assessing risk and identify growth opportunities
• Strong desire to learn and curiosity to understand how things work
• Exceptional ability to prioritise and manage competing tasks; you identify the most important initiatives that have the largest impact on achieving your goals
• Motivation to be a champion of customers and represent their voice with empathy
• Passion for helping customers solve problems with technology
• Entrepreneurial approach to owning responsibilities with strong accountability to delivering outcomes
• Experience in the data space is appreciated but not mandatory

We offer employees a stimulating environment to focus on their work through:

• Competitive compensation packages, along with equity
• Flexible work environment
• Alan Green health insurance
• Swile’s Ticket Restaurant
• Do tell us what you need