Head of Global Sales, Hyatt Sales Force, China

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Head of Global Sales, Hyatt Sales Force, China

Regional Office - ASPAC

CN - 31 - Shanghai

Department Head/Manager

Full-time

Local

Summary

This position will oversee a team of Hyatt Sales Force professionals in China, driving revenue growth across our global Hyatt portfolio. This position will be responsible for the overall strategy on Corporate Transient, Travel Management Companies (TMCs), Agency, Airlines, and Group segments from companies based in China for business worldwide.

This person is accountable for revenue achievement of each seller at HSF China offices representing approximately 25% of ASPAC HSF revenue contribution to Hyatt hotels worldwide. This position should provide functional direction to the Hyatt Sales Force team to optimize opportunities through proactive planning and execution of sales plans and strategies which ultimately stimulate transient, group, and contract demand to drive incremental revenues.

This position will report to the Vice President, Hyatt Sales Force, ASPAC.

Main Responsibilities

• Create a culture of success for ongoing business and goal achievement.


• Lead the development of sales strategies for China that contribute to Hyatt's strategic vision and positioning in the market.


• Continuously analyze and evaluate key markets, vertical segments, and seller performance to ensure deployment strategy maximizes revenue opportunities.


• Build and develop relationships, representing the organization with key distributors and customers.


• Develop strong business relationships with key internal business partners to understand and deliver on their needs.


• Oversee the evaluation and development of core sales systems and processes to ensure technology is being used as a strategic enabler to drive revenue.


• Define and oversee sales staff compensation and incentive programs that motivate the sales team to achieve their targets.


• Work with each direct report in creating strategic road maps for their accounts.


• Join Sales colleagues on customer interactions, sales calls, and business reviews.


• Prepare and control Hyatt Sales Force expenses and ensure it is in line with the budget.


• Strong adherence to Global Privacy.

People Management

• Define and coordinate sales training programs that enable team members to achieve their potential and support company sales objectives.


• Manage the effectiveness of the team through the utilization of their individual strengths and abilities.


• Assist in recruiting and selecting sales and marketing employees.


• Delegate appropriately, duties and responsibilities to equipped and resourced employees.


• Monitor employee morale and provide mechanisms for performance feedback and development.

Others

• Create and sustain a work environment that focuses on fair and equitable treatment and associate satisfaction.


• Develop a trusting and respectful business partnership with each property’s ownership.


• Willing to learn and to be trained to improve professional performance.


• Report for duty punctually, wearing appropriate attire, reflecting a professional and polished image.


• Respond to changes in the industry dictated by the market and the company.


• Identify necessary training needs and assist in appropriate training programs for subordinates.


• Maintain a good working relationship with all employees.


• Demonstrate a commitment to Hyatt core values.


• The position responsibilities outlined above are in no way to be construed as all encompassing.

Qualifications

• Experience

• Written and spoken proficiency in English and Mandarin Chinese is a requirement for this position.


• 20+ years’ experience working in hotel sales function. Global sales experience is strongly preferred.


• Strong Sales and Marketing background – previous Director of Sales and Marketing experience at a property level is preferred.


• Organizing & Administering - works collaboratively.


• Priority Setting - able to work in a deadline and performance-oriented environment.


• Interpersonal Savvy – relates well to all kinds of people.


• Drives for Results – has a good balance of process and outcomes focus.


• Self-starter/Independent – comfortable to work independently.

Education

• Bachelor’s degree required preferably in Hotel Management, Business Administration, Marketing.

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Location: France, FR

Posted Date: 11/17/2024