Host/Hostess

Who are we?

Launched in November 2016, Sumosan Twiga is the result of a visionary partnership between the master of Japanese cuisine, Sumosan, and our brand Twiga. Located in Londons luxurious Knightsbridge neighbourhood, our exclusive venue offers a unique blend of sophistication, culinary excellence, and vibrant nightlife.

A Receptionist at Sumosan Twiga:

As a Receptionist at Sumosan Twiga, you will be the welcoming face for all our guests, setting the tone for an incredible dining experience. Your primary responsibilities will include greeting and seating guests while ensuring they feel comfortable and valued from the moment they arrive. You will often communicate operational departments to ensure seamless service. Your role is crucial in setting the mood for a remarkable evening.

Your day to day:

• Welcome and greet guests as they arrive, guiding them to their designated dining or bar areas.
• Present menus to guests and address any initial inquiries.
• Engage with guests to ensure a comprehensive and enjoyable customer experience.
• Answer phone calls, manage reservations, and respond to inquiries promptly.
• Deliver exceptional customer service throughout the guest's visit.
• Accurately estimate and communicate wait times, monitor the waiting list, and coordinate with the waitstaff regarding available seating.
• Manage guest seating and flow of service to optimize the dining experience.
• Collaborate with the management team to ensure seamless operations and address any guest concerns or feedback effectively.

Who are you?

• Background in hospitality or similar role will be beneficial.
• Experience using reservation software, experience with Seven Rooms highly advantageous.
• Excellent Customer service and communication skills.
• Ability to handle high-pressure situations with poise and professionalism.
• Availability to work evenings and weekends.
• Legal Right to work in UK.

Sumosan Twiga is committed

Our commitment to diversity, equity, and inclusion is reflected in both our hiring practices and our workplace culture. As an equal opportunity employer, we encourage applicants from all backgrounds, regardless of race, religion, color, nationality, ethnic origin, gender, gender identity, pregnancy, sexual orientation, age, marital status, or disability. We celebrate and support the unique contributions of every individual.

Majestas HR Team

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