Customer Service Receptionist

A well established business based in Edenvale is seeking a Customer Service Receptionist. Duties: The receptionist is responsible for managing the switchboard & front desk of the office and is an active member of the Customer Services team. The primary responsibility of the Customer Services team is to manage the customer ordering process and to ensure that the customer receives a smooth, professional and efficient service each time they place an order and make an enquiry. F This includes managing quotations, COD orders, courier services, customer queries, backorders, goods returned, complaints and credit requests. This position does not supervise or direct any staff. Maintains the companys Safety, Housekeeping and Quality Standards. Incumbents will be subject to mandatory testing for Alcohol and/or drugs on a random, reasonable suspicion, post-accident, return to duty, and follow up basis. Telephone orders documented onto Order Form Check all fax, internet and E Mail orders and print Capture all orders into Macola accurately and ensure that the prices are as per the approved pricelist for that customer Reconcile EPS, Surgitrack and Orderwise orders from Macola to the systems Check Stock Levels regularly and note on the CS Board what is out of stock Prepare monthly reports Handle customer enquiries and customer queries Review orders by comparing to original order and print invoices (where you have not captured the order) Filing of all completed invoices and quotations. Orderwise orders captured within 30 minutes of being received Orders processed on the day received Orders processed accurately Queries answered on a timely basis (within 24 hours) Backorders Capture all backorders when received Communicate ETA for backorders to be dispatched to customers and keep customers up-to-date Backorders cleared on a timely basis Customers always up-to-date with status of backorders Requirements: Matric (Grade 12) Minimum of 5 years experience (2 of them in a similar position) Excellent telephone technique and good attention to detail. Excellent written & oral communication and interpersonal skills Organizational skills with the ability to perform multiple tasks simultaneously Computer Liteacy: MS Office (Outlook,Excel)

Location: Edenvale, ZA

Posted Date: 11/16/2024