Employee Relations Specialist

Pay based on experience | Work schedule: Tuesday through Friday 10:30 a.m. - 6:30 p.m., Saturday 7:00 a.m. - 3:00 p.m.

In this fast-paced, high-energy environment where attracting, retaining and motivating top talent is essential, how do we accomplish this and contribute HR value to the business? As an Employee Relations Specialist, you will provide guidance and assistance to team members at all levels of the organization while delivering exceptional internal services. Your role encompasses employee relations, talent development and operational efficiency. You will collaborate closely with daily operations leadership, acting as a trusted advisor to coach and foster a positive work environment and drive organizational success while ensuring all policies, procedures, and regulations are followed. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.

Principal Duties and Responsibilities (*Essential Functions)

1. *Provide assistance to team members of all levels of the organization on interpreting company policies and procedures, completing appropriate forms, service and recognition programs and assess needs of team members to respond to general human resource inquiries.
2. *Review corrective action documentation and termination recommendations provided by management and determine or recommend appropriate action; escalating relevant issues to management. Conduct terminations and exit interviews; provide guidance to management on corrective action process.
3. *Mediate disputes or provide appropriate counsel to team members when investigative follow-up is necessary or team member relations issues arise. Convey empathy, patience, discretion, neutrality, and active listening skills when investigating and discussing sensitive issues.
4. *Carefully review issues or concerns, gather relevant documentation and conduct thorough, timely investigations, meeting with team members and leaders, as necessary. Interview and gather statements from complainant(s) and witnesses, using sound judgment to assess the validity and credibility of information to form fact-based opinions. Summarize investigation findings in standardized written reports, make determinations, and recommend course(s) of action. Submit recommendations to management, as appropriate; and follow up and document outcomes.
5. *Recommend and execute companywide programs to motivate, recognize and retain team members; provide input for continuous program improvement.
6. *Administer the unemployment insurance compensation (UIC) program in a manner that meets the obligations of the company and represents its best interest, including responding to all requests for information such as requests for discharge information, wage/salary verifications, and any other UIC related correspondence; represent PCH at unemployment insurance hearings; coordinate preparation of exhibits and participation of witnesses; verify the calculation of benefit charges and adjustments on weekly invoice statements and maintain statistical data relative to claims and costs.
7. *Coach and train management about the employee relations functions such as unemployment, sexual harassment, discrimination, and other regulatory or required training on an individual or group basis, as needed.
8. *Proactively engage team members by talking to them while visiting their work areas to measure job satisfaction and engagement. Take action to report or address concerns. Maintain a visible and accessible presence, scheduling early morning, evening, or weekend meetings to meet departmental needs.
9. *Support the Benefits team as needed. Support Employee Relations Coordinators in accomplishing their duties while maintaining policies and procedures and collaborate with them to ensure best practices.
10. *Maintain recordkeeping and information retrieval methods in compliance with established PCH internal controls. Prepare ad-hoc reports upon request.
11. Analyze team member relations trends, exit interview data, and turnover rates to identify and address areas of concern. Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.
12. Perform other duties as assigned.

Job Qualifications

1. A high school diploma or equivalent and 2 years of employee relations or human resources generalist work in a fast-paced, high volume, dynamic environment are required. A Bachelor’s degree in Human Resources or related subject is preferred.
2. Active PHR or SHRM-CP Certification preferred.
3. Previous experience investigating formal complaints preferred.
4. Working knowledge of state and federal employment laws is required.
5. Independent project management experience is required.
6. Strict adherence to confidentiality and ethical standards.
7. Office skills must include the ability to use standard office equipment and the ability to demonstrate intermediate Microsoft Office skills. Human Resource Information System (HRIS) software experience is required, Ceridian preferred; timekeeping software experience is required, Kronos is preferred.
8. The ability to use strong organization skills and attention to detail to accurately handle multiple job duties and projects in a fast-paced environment. Ability to network and build relationships across the organization.
9. The ability to use basic math skills including adding, subtracting, multiplying, dividing, and counting using whole numbers and fractions.
10. The ability to read and interpret written instructions and diagrams.
11. The ability to maintain discretion in handling confidential information.
12. The ability to interact with guests and team members at all levels of the organization professionally, including the ability to speak in front of small groups.
13. The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
14. While performing the duties of this job, the team member is regularly required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the office and property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member may be required to lift, carry, push, pull, or move objects up to 25 pounds on a regular basis and up to 50 pounds occasionally with assistance. Team member must wear all Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Working Conditions

The noise level is usually moderate to loud. When on the casino floor, the noise level increases. The facility is not smoke free.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties and skills required.