Customer Service Advisor

Are you our client's next Customer Service Advisor?

They need someone to join our highly skilled team in Nottingham, becoming the first point of contact for their valued customers and delivering exceptional service with efficiency and care.

If you're eager to make an impact and thrive in a dynamic environment, apply now!

Customer Service Advisor
Nottingham, NG15

• 37.5 hours per week, Monday - Friday
• Hours: 8am - 4pm one week, 9am - 5pm the next, on rotation
• Starting salary from £23,500 per annum

Please Note: Applicants must be authorised to work in the UK

About them:

Our client is a Nottingham-based, family-owned local success story, primarily providing an automotive diagnostic & programming service to a customer base that stretches throughout Europe.

They are at the forefront of automotive diagnostics innovation, dedicated to enhancing efficiency and precision in automotive servicing. Their specially designed diagnostic support system empowers technicians to diagnose, repair, and advise on a wide array of vehicle issues through their proprietary diagnostics platform. Join their team and be part of revolutionising the automotive diagnostics field, enjoying the flexibility of working both in their comfortable office and from home.

Their culture:

They believe in promoting a friendly and dynamic work culture. Their team works collaboratively to provide excellent products and customer experiences, and they value everyone's contributions. They are committed to fostering a positive workplace experience for employees.

What sets them apart?

This is not a call centre role! Their office serves as a hub of camaraderie, where colleagues are approachable, supportive, and readily offer assistance, nurturing a sense of belonging and teamwork.

• 30 Days Holiday including Bank Holidays (increasing with length of service).
• A range of facilities is provided to ensure employees' comfort throughout the workday.
• The canteen is fully equipped for meal preparation and dining, complemented by a chill-out area featuring a premium coffee machine from 200 Degrees, offering a conducive space for colleagues to connect and unwind during breaks.
• It’s not all work and no play—a recreational area is available for employees to enjoy games such as pool, table tennis, or darts to unwind and bond with the team.

Your Mission as Customer Service Advisor:

• Be the First Point of Contact: Handle incoming product and service requests with care and efficiency.
• Master Their Innovative Platform: With their training and coaching, dive deep into their custom-built IT platform and internal processes to become an expert in the technology that sets them apart.
• Drive Customer Satisfaction: Maintain high productivity levels and ensure their customers are not just satisfied but delighted with the service they receive.
• Communicate with Impact: Use your excellent communication skills, both verbally and in writing, to build strong relationships with their customers and internal teams.
• Wear Many Hats: Be adaptable and ready to take on various roles within the team as needed, contributing to their dynamic work environment.
• Spot Opportunities: Identify and seize commercial opportunities, helping them grow and expand their market presence.
• Champion Innovation: Promote their innovative solutions and best practices, driving continuous improvement within the team.
• Stay Connected: Maintain proactive communication within the group, ensuring everyone is aligned and working towards common goals.
• Grow with Us: Commit to self-development and ongoing training, aiming to achieve both personal and company goals.
• Deliver Excellence: Ensure your work meets the high standards expected by the company and our customers.
• Team Player: Work independently and collaboratively within their close-knit team, contributing to a supportive and productive environment.
• Order Processing: Process customer orders with accuracy and efficiency, ensuring swift delivery and customer satisfaction.
• Share your Expertise: Leverage your knowledge of vehicle manufacturers and models to provide expert support tailored to their clients’ needs.

They're not just looking for an employee—we’re looking for a team member who shares their passion for innovation and excellence in the automotive industry. If you're ready to take the next step in your career and be part of something exciting, we’d love to hear from you!

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Customer Service, Customer Service Advisor, Client Service Representative, Customer Service Representative, Sales Support, Help Desk, Call Centre Agent, Technical Support, Customer Service Associate, Customer Assistant.