Concierge Customer Advisor

Concierge Customer Advisor

Excellent salary dependent on experience

Leeds 15 – on-site parking

Full Time – office based

What We Offer

• Excellent salary with opportunities for progression and growth
• 30 days of holiday to promote work-life balance
• The opportunity to work within a tech-driven, cutting-edge environment
• A supportive, team-oriented culture that fosters both personal and professional development

Are you ready to join an innovative home services company led by a Leeds based serial entrepreneur Martin Port? Build Concierge is on a mission to revolutionise the home services and construction industry with exceptional service, state-of-the-art technology, and a commitment to quality. We are looking for a talented Concierge Advisor to become part of our dynamic, growth-focused team.

About the Role

As a Concierge Advisor, you will be the first point of contact for our valued members, providing seamless support and ensuring a superior experience with every interaction. You will manage multiple tasks effectively, prioritizing under pressure while delivering outstanding service. Experience in a trades environment or familiarity with BigChange CRM is advantageous, though full training will be provided.

Key Responsibilities but not limited to;-

• Handle member inquiries with a professional and solution-focused approach.
• Coordinate efficiently with trades professionals to organise, schedule, and manage jobs.
• Ensure timely and accurate communication to all parties involved in each project.
• Prioritise tasks and manage multiple requests in a high-paced environment.

What We’re Looking For

• Experience in customer service, ideally in a trades or home services environment.
• Strong organisational skills, with the ability to manage tasks under pressure.
• Familiarity with CRM systems (BigChange knowledge is a bonus).
• A team player with a proactive attitude and a keen eye for detail.

If you're a graduate with relevant work experience, or someone keen to advance their career in a fast-paced, innovative company, apply now to become a part of Build Concierge!